Resolutions Specialist

4 weeks ago

Mississauga, Canada goeasy Full time

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you Recognized as one of** **North America’s Most Engaged Workplaces, we want the best to join our team.

**easyfinancial** is one of Canada’s leading non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $75,000, when everyone else says no.

goeasy is seeking a highly motivated **Customer Resolutions Specialist** to join the rapidly growing goeasy team located in our Mississauga Call Center. The incumbent will be the point of contact for any escalation calls from our customers and will be required to resolve these matters in a timely fashion while mantaining a positive customer service experience.

**What’s in it for you**:
Benefits and Perks package which goes beyond your base salary:

- **Financial**
- Incentive plans
- RRSP and Employee Share Purchase Plan matching
- **Health & Lifestyle**
- Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
- 5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days
- Onsite Gym
- **Perks**
- _Perkopolis_ employee discount program
- Employee discounts on furniture, electronics, and appliances
- _easyloans -_ _employees have access to loans at lower interest rates
- Tuition Assistance Program
- State of the art Office
- Games Room
- Free Employee Parking
- **Recognition**
- Opportunities for monthly, quarterly, and annual awards
- Leadership development programs - over 70% internal promotion rate

**As Customer Resolution Specialist, you will**:

- Create superior customer experiences by engaging, listening and understanding the needs of potential customers and matching their needs to our lending solutions; demonstrating compassion and empathy toward customers in hearing their story and meeting their needs
- Write complaint investigations on easyfinancial and easyhome products and services
- Support coordination of root cause investigations in conjunction with our retail branches and call center operations
- Identifying complaint patterns and interacting with appropriate departments to proactively address recurring issues
- Help manage, monitor and respond to technical support and customer complaints
- Support Better Business Bureau activities relating to investigational outcomes such as drafting responses and conducting a review of complaints

**What you need to work with us**:

- 1-2 years of experience in a call center or handling escalated issues
- Proficient with PCs, Microsoft office, strong keyboarding skills
- Ability to multi-task, adapt to change in a fast-paced environment and to work independently (self-motivated)
- Be empathetic, compassionate and operate with integrity - really care for customers
- Demonstrate extremely strong communication skills
- Must maintain composure and positivity in challenging situations
- Must possess excellent problem solving and critical thinking skills
- Must be able to communicate concisely with clients and associates
- Must be well spoken and confident in knowledge
- Flexible working hours

  • Resolutions Management Specialist

    3 weeks ago

    Mississauga, Canada World Vision Canada Full time

    Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child. You will experience Christian faith in action helping to make real and...

  • Customer Service Resolution Specialist

    3 days ago

    Mississauga, Ontario, Canada Konica Minolta Business Solutions Canada Ltd. Full time

    **Job Summary:**Konica Minolta Business Solutions (Canada) Ltd. is seeking a highly skilled Customer Service Resolution Specialist to provide exceptional support to our clients.**Key Responsibilities:**Answer all incoming customer calls and emails in a professional manner, ensuring prompt resolution of issues.Enter meter reads into SAP accurately and...

  • Resolutions Specialist

    3 weeks ago

    Mississauga, Canada NewAge Products Inc Full time

    Headquartered in North York, ON, with employees in Canada, the US, China and India, NewAge is an industry-leading manufacturer and distributor of premium home improvement solutions. Our products are sold through major online retailers such as Lowes, The Home Depot, Costco, Amazon, and Wayfair as well as our own e-commerce site. But what makes us unique is...

  • Account Resolution Specialist I

    3 weeks ago

    Mississauga, Canada ICONMA Full time

    Our Client, a Banking company, is looking for an Account Resolution Specialist I for their Markham, ON location.Responsibilities:Reporting to the Manager, Deposit Compliance Remediation, Small Business Banking, the Account Specialist, Small Business Banking, will assist customers in updating required or missing customer information, conducting account...

  • Claims Resolution Specialist

    4 days ago

    Mississauga, Ontario, Canada OSL Retail Services Inc. Full time

    **About OSL Retail Services Inc.**We are a people-focused company that values passion, honesty, respect, and integrity.The momentum we've generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new...

  • Senior Customer Resolution Specialist

    5 days ago

    Mississauga, Ontario, Canada OSL Retail Services Inc. Full time

    Job SummaryWe are seeking a skilled and experienced Senior Specialist Voice of the Customer to join our team at OSL Retail Services Inc. This individual will play a key role in handling escalated customer calls and digital queries, ensuring that we limit or avoid further escalation.The ideal candidate will have excellent critical investigation skills, with...

  • Senior Service Resolution Specialist

    2 days ago

    Mississauga, Ontario, Canada OSL Retail Services Inc. Full time

    **About Us**At OSL Retail Services Inc., we're committed to delivering exceptional customer experiences through effective communication and problem-solving.Our team is dedicated to providing outstanding service, ensuring client satisfaction, and maintaining a positive reputation.**Job Summary:**As a Senior Specialist VOC, you'll play a vital role in...

  • Customer Experience Specialist

    3 days ago

    Mississauga, Canada Fil Delivery Full time

    Fil Delivery is a rapidly growing, best-in-class, beverage supply chain company. We specialize in warehousing, picking, and packing, and delivery of premium craft beer, wine, and spirits in Southern Ontario. Fostering an engaged and safe workplace, our employees are motivated to provide outstanding customer service. Through innovative technology, we are...

  • Technical Support Specialist

    5 days ago

    Mississauga, Ontario, Canada KUBRA Data Transfer Ltd Full time

    KUBRA Data Transfer Ltd is seeking a talented individual to fill the role of Technical Support Specialist.The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service. As a Technical Support Specialist within KUBRA Data Transfer Ltd, you will be responsible for...

  • Bilingual Account Specialist

    2 weeks ago

    Mississauga, Canada Altis Recruitment Full time

    Bilingual (FRENCH) Account Specialist Location: Mississauga, ON (Full-Time, Salaried), Hybrid Salary: Starting at $50,000 (negotiable depending on experience) About the Role As a Bilingual (French) Account Specialist, you will play a crucial role in managing lease return balances by contacting customers, negotiating resolutions, and ensuring timely...

  • Bilingual Account Specialist

    1 week ago

    Mississauga, Canada Altis Recruitment Full time

    Bilingual(FRENCH)Account Specialist Location: Mississauga, ON (Full-Time, Salaried), HybridSalary: Starting at $50,000 (negotiable depending on experience)About the Role As a Bilingual(French)Account Specialist, you will play a crucial role in managing lease return balances by contacting customers, negotiating resolutions, and ensuring timely collections....

  • Bilingual Account Specialist

    2 weeks ago

    Mississauga, Canada Altis Recruitment Full time

    Bilingual(FRENCH)Account Specialist Location: Mississauga, ON (Full-Time, Salaried), HybridSalary: Starting at $50,000 (negotiable depending on experience)About the Role As a Bilingual(French)Account Specialist, you will play a crucial role in managing lease return balances by contacting customers, negotiating resolutions, and ensuring timely collections....

  • Customer Support Specialist

    6 days ago

    Mississauga, Canada Miovision Full time

    Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently...

  • Accounting Specialist

    4 weeks ago

    Mississauga, Canada Home and Community Care Support Services Full time

    **Job Description**: **Accounting Specialist** **_ CARE AND BE CARED FOR - THIS IS YOUR HOME_** Are you an experienced Finance professional with strong accounting skills? Do you have experience in providing advise in accounts payable and receivable related issues and will act as a leading liaison in implementing any system and procedure changes. **If so,...

  • Reverse Logistics Specialist

    4 weeks ago

    Mississauga, Canada OSL Retail Services Inc Full time

    Overview: It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is...

  • Landlord Engagement Specialist

    4 weeks ago

    Mississauga, Canada Services and Housing In the Province Full time

    **About the Job**: - Reporting to the Program Manager - Supportive Housing, the Landlord Engagement Specialist will offer case management within a Housing First approach to support individuals with accessing and maintaining supportive housing, income, community support and resources. The Landlord Engagement Specialist will work within a multi-disciplinary...

  • Claims Resolution Specialist

    1 day ago

    Mississauga, Ontario, Canada Crawford & Company Full time

    Company OverviewCrawford & Company is a global leader in claims management and outsourcing, providing innovative solutions to the insurance and legal industries. With over 70 years of experience, our team pioneers new solutions for our clients.

  • Bilingual Account Specialist

    1 week ago

    mississauga, Canada Altis Recruitment Full time

    Bilingual (FRENCH) Account SpecialistLocation: Mississauga, ON (Full-Time, Salaried), HybridSalary: Starting at $50,000 (negotiable depending on experience)About the RoleAs a Bilingual (French) Account Specialist, you will play a crucial role in managing lease return balances by contacting customers, negotiating resolutions, and ensuring timely collections....

  • Bilingual Account Specialist

    1 week ago

    Mississauga, Canada Altis Recruitment Full time

    Bilingual (FRENCH) Account Specialist Location: Mississauga, ON (Full-Time, Salaried), Hybrid Salary: Starting at $50,000 (negotiable depending on experience) About the Role As a Bilingual (French) Account Specialist, you will play a crucial role in managing lease return balances by contacting customers, negotiating resolutions, and ensuring timely...

  • Bilingual Account Specialist

    2 weeks ago

    Mississauga, Canada Altis Recruitment Full time

    Bilingual (FRENCH) Account SpecialistLocation: Mississauga, ON (Full-Time, Salaried), HybridSalary: Starting at $50,000 (negotiable depending on experience)About the RoleAs a Bilingual (French) Account Specialist, you will play a crucial role in managing lease return balances by contacting customers, negotiating resolutions, and ensuring timely collections....