Technical Analyst

4 weeks ago


Montréal, Canada Banque Laurentienne Full time

Montreal- OperationsFull Time- 27005- 06 March 2024**Laurentian Bank. Seeing beyond numbers**

**Building a better and different financial institution**

Financial Benefits

Working Environment

Commuting and Travelling

Food and Drinks

Nice to have

Financial Benefits

Pension plan

Group Insurance

Stock purchase program

Mortgage, Line of Credit, Personal Loan,...at low interest rates

Incentive compensation

**Seeing beyond numbers**TM**

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3, 000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.
This role sits within Laurentian Bank.

The technical analysts of the Laurentian Bank Financial Group Anti-Fraud Centre are primarily responsible for quickly and diligently handling telephone inquiries from clients. They also triage inquiries to determine which ones to forward to the Anti-Fraud Centre for handling by its senior analysts.

The incumbent is responsible for answering telephone calls from clients; blocking debit card accounts, credit card accounts or electronic funds transfer profiles when clients are victims of fraud; forwarding relevant inquiries to the senior analysts; opening investigation files; unblocking debit card accounts, credit card accounts or electronic funds transfer profiles when clients confirm transactions, etc.

**Working Hours**: Monday to Friday 14h30-23h00

**Responsibilities**
- The incumbent will be called upon to:

- Answer calls regarding lost and stolen cards
- Reassure clients when they are victims of fraud, take steps to protect accounts, open investigation files, and forward inquiries to analysts
- Take action to replace cards and other access codes and passwords
- Answer calls from merchants to authorize cash advances and purchases according to established standards and policies
- Support clients in the use of automated banking machines, IVRS, and other electronic networks, while managing relevant subscriptions and changes
- Inform clients of the Bank’s policies and procedures, including the pricing policy

**Qualifications**
- DEC
- Two years of customer service experience
- Autonomy
- Ability to work under pressure and meet deadlines
- Ability to work in a Windows environment and knowledge of Microsoft Office softwa
- Knowledge of another language an asset
- **Required Qualification** - Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages
- Knowledge of another language an asset

**Inclusion and Accessibility**

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

**PIPEDA**

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

LI-MLP

LI-Remote


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