Automotive Service Advisor

2 weeks ago

Ottawa, Canada Otto's BMW Full time

If you are looking to **ADVANCE** your career in a **POSITIVE**, fast-paced and **SUPPORTIVE** environment, this opportunity may be right for you.

Otto’s Group is the National Capital Region’s premier automotive group. Our team is driven by the legacy of Otto Koller, instilling a 50-year passion for client care and the most dependable vehicles on the road. We are currently looking for a **Service Advisor **for our BMW location.

The Service Advisor is the primary liaison between the Service Department and its customers. The Service Advisor is responsible for assisting the customers with their maintenance and for service needs in an efficient and professional manner and adhering to the highest standard of Customer Service.

**Job Functions**:

- Greet the clients and perform service walk around, and ensure customer needs are assessed and signatures obtained during the appointment check in
- Coordinate with dispatch and the BDC to ensure no scheduling conflicts
- Keep in touch with clients throughout the entire service process
- Maintain the documentation on work orders and ensure required data has been collected and updated as necessary throughout the repair process
- Monitor carry over repairs and keep customers informed
- Organize and receive payment and release vehicle to owner after servicing
- Treat our customers as though they are family returning to visit you
- This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

**Benefits**:

- Aggressive Pay Plans in addition to a base salary.
- Comprehensive Paid Training.
- Pension Plan.
- Dental, Medical and Vision benefits.
- Wellness program.
- Vehicle purchase discounts.

**Qualifications**:

- Minimum 5 years' experience in a similar role
- Previous experience in a high-volume dealership is considered an asset
- Excellent customer service skills
- Effective time management skills

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- service advisor: 5 years (preferred)

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