Service Concierge
3 weeks ago
How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network
Headquartered in Thornhill Ontario, we are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area.
Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.
Our **Mercedes-Benz Downtown **is looking for a** Service Concierge** to join our amazing team
**Job Purpose**
The Service Concierge is a front-line representative for the dealership’s service department. This position welcomes customers as they arrive in the department, answers basic inquiries and refers them to the appropriate individual or department.
**Responsibilities**
- Greet customers in a professional manner outside of drive-thru.
- Introduce customers to the appropriate service representative.
- Check-in customers upon arrival.
- Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
- Obtain basic demographic information about each customer and record it using the method established by the dealership.
- Assist with various parking lot duties.
- Assist advisors as needed.
**Qualifications**
- Excellent oral communication skills.
- Previous experience in a customer service role.
- Must have an enthusiastic and outgoing personality
- Ability to read and comprehend instructions and information.
- Professional appearance & friendly disposition.
- Ability to work efficiently in a high-pressure environment.
- High school diploma or equivalent.
- Previous experience working in a dealership setting with basic knowledge of vehicles and maintenance requirements is an asset.
- Experience operating a multi-line telephone system.
- Ability to prepare business memos, letters, etc.
- Strong knowledge of Microsoft Office products, including Excel and Word.
- Ability to maintain filing systems and database.
**Personal Attributes**
- Passion, motivation, focus and leadership skills.
- Results focused approach.
- Team player.
- Strong communication skills both written and verbal.
- Ability to influence, negotiate and mediate effectively.
- Strong attention to detail.
- Ability to maintain confidentiality and professionalism.
- Excellent interpersonal and team building skills.
- Strong time management and organizational skills.
- Honest, courteous and able to demonstrate strong work ethics.
- Driven and ability to work with minimum supervision.
**Benefits**
- Competitive salary
- Excellent Group Benefits package.
- Group RRSP Contribution program.
- Work/life balance.
- Training and support programs.
- Boot and tool allowance.
- Tuition reimbursement program.
**APPLY FOR A REWARDING CAREER TODAY**
**We thank all applicants for their response; however only those considered for an interview will be contacted.**
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