Customer Service Assistant
2 weeks ago
**Description**:
**Job Title**: Customer Service Assistant
**Department**: Customer Support
**Location**: Hamilton, ON
**Reports To**: Customer Service Manager
**Position Summary**
**Key Responsibilities**:
- **Issue Resolution**: Handle customer complaints and concerns by identifying problems, offering solutions, and following up to ensure resolution.
- **Order Processing**: Assist customers with placing orders, tracking shipments, and resolving issues related to orders or returns.
- **Documentation**: Record customer interactions, issues, and resolutions in the company’s CRM system accurately and efficiently.
- **Feedback Collection**: Gather and document customer feedback to help improve products, services, and customer experience processes.
- **Collaboration**: Work closely with other departments, such as sales and technical support, to ensure seamless service delivery.
**Skills, Knowledge and Expertise**:
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
- Strong verbal and written communication skills.
- Excellent problem-solving and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in using CRM software and Microsoft Office Suite.
**Benefits**:
- Health insurance
- Paid time off
- Opportunities for advancement and skill development
- Supportive team environment
**About Hustle Notice Biz**:
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
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