IT Coordinator

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Technology - Operations team as an IT Coordinator. This diverse team of tech-savvy problem solvers embraces digital transformation and the possibilities technology brings to the future of our industry. As a trusted advisor, you’ll support, utilize and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively. This opportunity is for an 18- 20 month term.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

**Responsibilities**
- Provide deskside support to team members both locally and remotely across Canada
- Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices
- Implement and maintain equipment standards, policies and support processes
- Install software and deploy hardware as required
- Perform data recovery operations
- Utilize ServiceNow ticketing and Knowledge Base systems
- Be able to work independently and as a member of a larger Technology team
- Deliver one on one and group training, both in person and remotely
- Flexibility to work overtime, as necessary
- Availability to work occasional shifts outside of standard hours or in an on-call rotation, as necessary
- Maintain flexibility to travel regionally

**Skills and Experience**
- Relevant IT experience is considered an asset
- Customer service experience
- An understanding of the following is considered an asset:

- Active Directory
- Networking concepts
- Installing and troubleshooting print devices
- Imaging hardware
- Backup systems
- AV Equipment
- PowerShell
- Knowledge of the following Microsoft based Operating Systems and software is considered an asset:

- Windows 10
- Office 365
- Teams
- OneDrive
- A basic understanding of telephony systems and concepts
- Experience in asset management and planning preferred
- Experience working with the business to assess business needs would be beneficial

More than a paycheque, MNP is proud to offer customized rewards for our team members. With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration.

LI-Onsite