User Support Technician

23 hours ago


Surrey, Canada KNIGHT RIDER PATROL LTD. Full time

or equivalent experience

**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

**Personal Suitability**:

- Client focus
- Effective interpersonal skills
- Excellent oral communication
- Excellent written communication
- Judgement
- Organized
- Team player



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