IT Support Analyst

**RELOCATION REQUIRED**
In this role the IT Support Analyst must be available to go onsite where necessary to work with our clients and their employees.

**Requirements**:
**RESPONSIBILITIES**
- Manage service support requests in line with Service Level Agreements (SLAs).
- Monitor and update the service ticketing system for assigned tickets and assigned locations and/or projects.
- As needed, prepare and provide support documentation, including user and group training.
- Promote and adhere to FSET information security policies, standards and procedures.
- Perform other related duties as assigned. Strive for excellence in customer service in line with FSET values and expectations.

**QUALIFICATIONS & SKILLS**
- A college diploma in computer science or equivalent degree.
- The ability to support desktops, laptops, printers, network devices, and peripherals.
- Excellent working knowledge of Azure Active Directory (AAD) and Network Administration.
- Sound understanding of the TCP/IP suite of protocols.
- Understanding of leading virtualization technologies.
- Microsoft MS-900/AZ-900/SC-900 and Network+ certifications or equivalent an asset.
- Excellent verbal and written communication skills are necessary.
- 3+ years experience in a similar role.
- Hold a valid Class G driver’s license.
- Ability to work in a fast-paced environment under pressure.
- Possess good dexterity and physical fitness; ability to kneel, bend, and work in areas with restricted or limited movement.
- Ability to communicate with the public and fellow employees courteously and tactfully with a commitment to maintaining strong customer service.
- Flexibility to work variable hours and overtime as needed; days, evenings, weekends, and statutory holidays as needed.
- Available for occasional travel to other cities as required.
- Criminal record check; enhanced reliability security clearance.
- Must be eligible to work in Canada.

**Benefits**
- Dental care
- Disability insurance
- Employee Assistance Program (EAP)
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

**Language Requirement**:
Native/Fluent English
French not required but considered an asset.

**Schedule**:

- **_4 DAY WORK WEEK*_**:

- 8 Hour Day Shift
- Rotational On Call