IT Specialist

Join Our Compassionate Team at **RSR Family Holdings Ltd.** We are in search of an **IT Specialist (Network Management, Process Automation & Onsite Support)**to join the team in our **New Westminster** Location.

**Company Overview**:
**RSR Family Holdings Ltd.**, operating 10 locations and representing reputable brands such as **Kearney Funeral Services**, **Burquitlam Funeral Home**, **Earth's Option Cremation & Burial Services**, and **Affordable Cremation & Burial**, along with our sister company, **West Shore Crematorium**. We've become one of Canada's premier independent family-run funeral homes who have been serving the Lower Mainland and Vancouver Island with care and compassion for over 115 years, and our journey is far from over. While our focus is meeting the needs of our customers, our success is driven by our people.

**You’ll find us at**:
**About Us**:
At RSR Family Holdings Ltd., We recognize that our exceptional team is the cornerstone of our success, taking pride in our hard work and strong relationships with colleagues. If you're passionate about your work and value camaraderie, we invite you to join us in our meaningful mission of supporting families in our local communities. Together, we are committed to achieve our shared purpose, which is to help families and communities heal from loss.

Our core values serve as the guiding principles that shape our commitment to excellence in funeral care, being the pillars of our culture and guide our every action:

- _**Honesty and Integrity**_**: We prioritize honesty in all interactions, ensuring integrity in everything we do.
- _**Relationship Builders**_**: We value meaningful connections, fostering relationships with our team, community, and stakeholders.
- _**Perseverance and Grit**_**: We pursue greatness with determination, embracing challenges as opportunities for growth.
- _**Caring and Compassionate**_**: Empathy drives our compassion, guiding us to care for everyone we serve.
- _**Upbeat and Fun**_**: Despite challenges, we maintain a positive attitude, finding joy in our work and impacting our world positively.
- _**Structured and Organized**_**: Organization enables us to deliver exceptional care and service, grounding our values in action.
- _**Creative and Agile**_**: We innovate and adapt swiftly, providing exceptional results to the families we serve.

If our values resonate with you, and you want to learn, grow, and develop within a team that inspires, shares knowledge, and cares, then please apply

**The Role**:
The role comes with a total compensation package comprised of an annual salary from _**$60,000 to $70,000**_, quarterly bonus potential, health, dental & insurance benefits, a wellness spending account, and a Company RRSP matching program.

The **IT Specialist** will be responsible for managing our company’s network, overseeing Microsoft 365, and implementing process automation using Microsoft Power Automate and Microsoft Teams. This role requires strong knowledge in Power BI and the Microsoft Framework to support our data and analytics needs. Additionally, the IT Specialist will travel to our locations to provide direct IT support as needed, ensuring seamless and reliable IT operations.

**Key Responsibilities**:

- Network Management: Oversee and maintain the company’s network infrastructure, ensuring reliable, secure connectivity across all locations.
- Microsoft 365 Administration: Manage and optimize the Microsoft 365 suite, including Teams, to enhance collaboration and productivity.
- Process Automation: Design and implement automated workflows using Microsoft Power Automate to improve internal processes and operational efficiency.
- Data Analytics with Power BI: Develop and maintain Power BI dashboards and reports to support data-driven decision-making.
- Process Setup & Documentation: Establish and document internal processes, best practices, and workflows to support IT and end-users.
- Onsite IT Support: Travel to various company locations as needed to provide onsite IT support, troubleshoot issues, and implement IT solutions directly.

**Qualifications**:

- Strong knowledge and experience with Microsoft 365, including Teams and Power Automate.
- Proficiency in network management and administration.
- Expertise with Power BI, including dashboard and report creation.
- Proven experience in setting up and documenting internal processes.
- Willingness and ability to travel to company locations to provide onsite IT support.
- Excellent problem-solving skills, attention to detail, and a proactive approach to IT management.
- Strong communication skills and the ability to collaborate effectively with cross-functional teams.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
- Excellent verbal and written communication in English; proficiency in other languages is an asset.

Pay: $60,000.00-$70,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assi