Bilingual (Eng./fre.) Appraisal Dispatcher, Td

404560BR

Insurance

Halifax, NS

March 28, 2023

Company Overview

Department Overview

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

**Job Description**:
The Appraisal Dispatcher is the catalyst to the success of the Appraisal Center of Excellence through internalization and maximizing efficiency of appraisals. Assignments are managed through the dispatcher in order to maximize resources efficiently, monitor and balance workload and as a result contribute to our Legendary Customer Experience.

As an Appraisal Dispatcher you will be required to complete the following on a day-to-day basis:

- Organize all field appraisal/task requests in a logical manner based on the geography and capacity.
- Dispatch appraisal assignments and photo-based estimate as part of the distribution of claims to Appraisers and independent adjusters
- Review claims to determine proper location/appraiser for file
- Assign claims to independent adjuster partners as required
- Provide data regarding distribution of assignments to the leadership team
- Re-direct incorrect file assignments
- Regularly collaborate with peers and leadership in the Auto PD and Residential claim teams
- Regularly collaborate with preferred independent adjuster partners and Vendor Management.
- Assign claims appraisal requests within WorkCenter and ClaimCenter
- Work as a national dispatch group to ensure work level balance.
- Dispatch files in a timely manner to continue drive legendary customer experience

**Requirements**:

- Bilingualism (Eng./Fre.) is required for this role
- Highly organized
- Ability to learn quickly under pressure
- Advanced time management skills within an environment of competing priorities
- Ability to adapt to change of tools or use of technology in an ever-changing environment
- Ability to review situations in a logical manner to come up with a solution
- Effective communication and interpersonal skills
- Knowledge of Microsoft Office programs
- Ability to identify possible gaps in process and recommend process improvements
- Ability to work autonomously
- Knowledge of WorkCenter and Claims Centre is a strong asset.
- Good understanding of regions where we provide support.
- Flexibility in working hours when required

Additional Information

This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.

Hours

35

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.