Front Desk Concierge

**Front Desk**

**Do you have a passion for helping others identify inner beauty? We are a looking for a passionate person who loves to foster transformation and create a state of inner peace.**

Our mission is to provide exceptional spa services in a meticulously clean and beautiful environment performed by knowledgeable and friendly heart based staff. We offer the opportunity to grow and and master new skills advancing your career. Let's grow together and become part of Toronto’s beauty ritual

As the **Front Desk Concierge** you are our guests first and last point of contact at **RITUAL **making both a first and lasting impression**. **You embody the greatest of service to your guests and deliver the WOW RITUAL experience to every single person who walks in our doors.

Teamwork, Gratitude, Connection, Communication and Professionalism are the core values that we share at RITUAL in order to deliver outstanding services

We are dedicated to developing strong personal relationships with our team and guests by treating everyone like a valued family member. This culture, in turn, nurtures a deep respect for everyone with whom we service and employ.

Duties
- Greeting guests with a warm and friendly welcome and booking spa appointments efficiently using the Milano (SAM) computer system
- Answering guest inquiries regarding spa services and products on the phone and in person
- Efficiently and accurately processing all financial transactions - cash, credit, debit and gift cards
- Liaising with the spa staff to ensure all services with customers have been provided
- Assisting and up selling guests with all retail based purchases
- Providing and exemplifying the highest caliber customer service, and assisting in resolution by solving guest grievances in an effective, professional and courteous manner. Administrative duties
- Greet client
- Troubleshoot any POS issues and make changes to Guest Profiles when needed
- Elevate scheduling concerns to management when necessary
- Check notes section of POS software for any special guest requests
- Manage shop flow including pairing guests with service providers and managing br
- Serve complimentary beverages to our guests
- Maintain cleanliness
- Restock retail displays and maintain display cleanliness
- Merchandising and inventory projects as assigned
- Provide exceptional service
- Tend to the social experience
- Maintain clear communication with Management about overall shop operations
- Other duties and projects as assigned
- Assist in Spa and Salon duties
- **Must be willing to work evenings and weekends**

You:

- Great communication skills
- A motivating attitude
- Flexible and organized
- Driven to achieve goals
- Meticulous - attention to detail
- Social
- A natural salesperson
- Positive attitude with a willingness to learn
- Flexible and able to work evenings and weekends
- Minimum 1 year experience in a similar role
- A strong appreciation for customer care and willingness to go the extra mile for our guests
- Strong organizational and multitasking skills, Ability to maintain composure in fast paced environment
- Good working knowledge of Milano Spa Booking Software or similar programs

Perks:

- Competitive wages and career advancement opportunities
- Continuing education
- Amazing guests
- Warm, relaxed welcoming team and professional environment
- Buzz worthy top of the line products and services

**Job Types**: Full-time, Part-time
Part-time hours: 25-35 per week

**Salary**: From $18.00 per hour

**Benefits**:

- Casual dress

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Evening shift

Ability to commute/relocate:

- Weston, ON M5V 1G3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Salon/ Spa software: 2 years (required)

**Language**:

- english (required)

Work Location: In person