Cs Enrolment Services Officer

3 weeks ago

Vancouver, Canada Vancouver Community College Full time

**Pclass #**
- S9908**Who We Are**
- We acknowledge that Vancouver Community College (_VCC_) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial._

For over 55 years, VCC has been a leader in innovative, experiential post-secondary learning. We’re one of B.C’s top employers and we are proud to inspire students to discover their passions, gain essential skills, and learn what it takes to succeed in a competitive workforce.
- At VCC, we respect and celebrate our differences, and are committed to the work of decolonization, accessibility, and inclusivity for all. Be a part of creating an inclusive community that provides equitable opportunities for Indigenous and diverse representation, participation, and success for everyone.-
**Position Summary**Duties & Responsibilities**

**Admissions**- **Registration**
1. Process requests for course based registrations: determine eligibility for course registration; process registrations using applicable course or block registration procedures; refer students appropriately.
- 2. Processes drops and withdrawals from courses and programs using appropriate drop and withdrawal procedures, liaises internally with the Student Records and Student Accounts departments regarding student records and financial issues, makes adjustments to student records based on drop/withdrawal dates, communicates drop/withdrawal information to students/agents/sponsors and explains refund structures.
- 3. Maintains applicant wait-lists and works closely with program areas in providing filling information for upcoming programs and classes; fill vacant seats sometimes within tight timeframes e.g. contact students from waitlists.
- 4. Refers students to program areas for specific counselling or advice and the completion of skills assessments in order to meet program admission requirements or registration pre-requisites.
- 5. Use the Banner Student Information system; utilizes BANNER Document Management tool to organize and evaluate documents; routes documents to the appropriate area for processing.
- **Student Accounts**
1. Provides information and assistance over the telephone and in person to students, staff and the general public on a variety of matters related to financial information.- 3. Processes billings, prepares monthly reconciliations and reports, and prepares and makes bank deposits. Distributes petty cash allowances and prepares cheque requisitions to replenish petty cash.
- 4. Monitor Students Non-payment Report and takes appropriate action by contacting students for non-payment/overdue payment.
- 5. Processes decisions made on student appeals for refund requests and communicates decisions to students. Ensures that the VCC policies and procedures are followed.- **Student Records**
- 2. Processes enrolment/registration verification requests from employment agencies, Lawyer firms, and other external stakeholders by producing letters and collecting appropriate payment for this service.
- 3. Develops and maintains a complete knowledge of those portions of the College’s computer based student registration system (Banner) which support the admission and registration process. Uses the Banner student information system to ensure electronic files for students are kept up to date, utilizes electronic Document Management tools to organize and evaluate documents and routes documents to the appropriate areas for processing.
- 4. Retains or destroys student records in accordance with established procedures and government regulations.
- 5. Ensures student grade record is accurate and complete by following up on missing grades, and ensuring grades are adjusting to reflect appeal decisions.
- **Other duties**
1. Makes recommendations for improvements to admissions and registration processes, BANNER functionality and other projects; builds business improvement processes.
- 2. Responds to questions from areas of the college’s support services as well as external agencies, regarding departmental business.
- 3. Orders, maintains and distributes, as necessary, course and department supplies including paper, forms, media and other materials.
- 4. Organizes, sorts, and processes incoming and outgoing photocopying, faxes, and mail
- 5. Receives and responds to a high volume of enquiries over the telephone, in writing and in-person from key stakeholder groups. Screens calls, relays messages and provides information and assistance referring more complex or specialized queries to the appropriate personnel. Follows up with students, as appropriate.
- 6. Creates and updates course catalogue and course schedules (CRNs) when required including activating, cancelling, and updating sections, class dates, times, rooms, capacity, instructor names and fees.
- 7. Performs other related duties as required.**Qualifications**

**Education and Experience**

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