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Peer Support Worker

1 month ago

Vancouver, Canada The Salvation Army Full time

Under the direction of the Treatment Assistant Manager - Women’s Treatment, the Peer Support Worker - Women’s Treatment is responsible for afternoon and overnight support and supervision to clients in the women’s unit of Harbour Light’s Treatment Program. All shifts are “awake” shifts. Their core responsibilities may include: clientele relations outside of regular office hours, Step-work group facilitating, direct client contact, administrative co-operation, medication administration.

**KEY RESPONSIBILITIES**:
**Clientele Relations**
- Monitors the activities of the clients/residents and maintains availability for personal, practical
- Ensure that the client becomes acclimatized to their new environment, is aware of all rules and gains confidence in the staff
- Attend in-house 12-step meetings, including Alumni Meeting
- Assist in Afterhours Intake Procedures
- Support Counsellors with follow-up on clients where there is a direct concern about clients mental health and/or well-being e.g. hourly checks, follow-up check-in’s, UA
- Provide and facilitate a weekly Step-Work Group to support clients with their step work required in the Treatment Program
- Administer evening or morning medications
- Report any concerning behavior to Treatment Program Management and Primary Counsellor of clients involved
- Holds clients accountable to the principles of recovery
- Acts as a role model to clients by following their own program of recovery
- Ensure that confidentiality of all information regarding clients is maintained. Have knowledge of the “Freedom of Information and Protection of Privacy Act.”
- Ensure that assistance is given to the client in accessing any outside resources (12-step meetings, SMART Recovery Meetings, Recovery based events)
- Inform and remind clients when there are infractions of the rules and ensure the infractions are reported to the client’s counsellor and Treatment Program Manager
- Ensure that clients are aware of the client grievance procedure available to them.
- Monitors the environment and clients/residents to ensure safety and security; completes regular client/resident status checks.
- May supervise and/or work alongside volunteers to facilitate recreational activities for clients in the Women’s Treatment unit
- Ensure program participants’ movements are restricted to their department and approved areas only.
- Direct Client Contact
- Provide client orientation reviewing the New Client Handbook; facilitate training around chores
- Afternoon shift: Ensure that verbal and visual contact is made with each client during each shift and to check-in with each client during their assigned block of shifts. All check-ins are to be documented.
- Overnight shift: Ensure that visual contact is made with each client during each shift and to check-in with each client during their assigned block of shifts. All check-ins are to be documented.
- Must be available for unscheduled meetings with clients.
- Documentation is essential in dealing with clients in the stabilization unit and treatment Program.

***Direct Client Contact**
- Provide client orientation reviewing the New Client Handbook; facilitate training around chores
- Afternoon shift: Ensure that verbal and visual contact is made with each client during each shift and to check-in with each client during their assigned block of shifts. All check-ins are to be documented.
- Overnight shift: Ensure that visual contact is made with each client during each shift and to check-in with each client during their assigned block of shifts. All check-ins are to be documented.
- Must be available for unscheduled meetings with clients.
- Documentation is essential in dealing with clients in the stabilization unit and treatment program.

**Administrative & Inter-departmental Co-operation**
- Maintains respectful & ethical relationships with clients and colleagues, in accordance with TSA policies and professional standards
- Maintains a current knowledge of and complies with all facility policies and procedures. This would include, but is not exclusive to, The Salvation Army Standards & Review procedures.
- Works closely with and co-operates in a courteous, respectful manner with other staff, volunteers, visitors & clients.
- Ensure that information, even of a confidential nature, is passed on to the Director of
- Residential Programs, Treatment Program Manager, Treatment Assistant Manager or Clinical
- Supervisor if it might endanger or seriously affect another person or the safety of the building.
- Ensure that all legitimate requests to assist by colleagues is considered and acted upon.
- Ensure that requests to Counsellors and Addiction Support Workers by individuals or outside agencies for information or presentation on Harbour Light are communicated to the Treatment
- Program Manager or Director of Residential Programs
- May participate in seasonal client/program activities, e.g. client Christmas party, seasonal activities on-site