Dispatcher - Delta (N22)

2 weeks ago


Delta, Canada Trail Appliances Ltd. Full time

Trail Appliances is the leading independent appliance retailer in Western Canada. With 12 showrooms, 3 distribution centers and offices in Richmond, Cloverdale and Annacis Island, we’re a fast-growing company with over 550 employees in British Columbia.

Reporting to the Delivery Manager, the Dispatcher is responsible for the scheduling of trucks and routes, reassignment of deliveries, and serves as a point of contact for the Delivery, Logistics team, vendors and other relevant departments.

**As a Dispatcher you will**:

- Develop delivery routes and maintain contact with drivers throughout the day as needed
- Collaborate with management to modify daily routes to accommodate the needs of customers
- Act as a communication liaison through the two-way truck radio system and answer incoming phone calls from drivers on the road and vendors
- Demonstrate ownership for maintaining and capacity including third party requirements
- Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries
- Maintain constant contact with delivery teams to ensure deliveries are going as planned
- Work proactively with associated departments, suppliers and servicers to resolve issues in a timely manner

**The experience and skills we need**:

- A minimum of 1 year experience in a dispatching environment
- Excellent communication skills and the ability to remain calm and composed in a fast-paced work environment.
- The ability to multi-task as well as take the appropriate action with mínimal supervision.
- Ability to deal with customer service issues in a professional and efficient manner
- Strong organization and time management abilities
- The ability to deal with complex situations where information is difficult to obtain
- Comfortable prioritizing a busy workload, and think both independently and in a team-setting
- Sound knowledge of Microsoft office Excel
- Must be able to work a flexible schedule that includes, weekends and holidays
- Strong knowledge of the roadways throughout the immediate area
- Delivery management software knowledge/experience

**Bonus points for**:

- Experience with Syspro or Dispatch Track

**We hope you are passionate about**:

- Working in a fast-paced environment and prioritizing tasks
- Collaborating with internal departments to coordinate the delivery process
- Problem-solving and handling inter-departmental inquiries and concerns

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?



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