Temporary Full-time Information Management and

2 weeks ago

Mississauga, Canada Peel Senior Link Full time

Peel Senior Link, a non-profit charitable organization established in 1993, provides personal care & home-making and other complementary support services. Peel Senior Link maximizes independent living--helping seniors live with dignity, stability, and safety. Peel Senior Link is funded by the Ministry of Health and Long-Term Care through Ontario Health - Central, grants, and personal and corporate donations.

We are currently seeking a **Temporary Full-Time Information Management and Business Development Officer**. Reporting to the COO, the Information Management and Business Development Officer champions PSL’s commitment to quality and valued service with the goal of collecting and managing data to support best practice decision-making for ongoing quality improvement initiatives across the organization. This position provides decision support operational leadership and innovation that is aligned with the strategic direction of the organization, including business development to further operational, clinical, and service excellence. The incumbent represents PSL on various committees, panels and taskforces to improve PSL’s quality efforts, thereby enhancing client experience.

**Position Responsibilities**:

- Conduct internal and external reports and analysis including, but not limited to: Health Equity, client care metrics, monthly graph trends of medical errors/client injuries; create summary reports and key data points to share with stakeholders.
- Liaise with various departments by providing key statistics for internal reporting.
- Manage information management strategy for the organization.
- Assesses the organization’s activities and provides input into the preparation of the risk management plan. This includes the development of dashboards, databases, reports, surveys and Accreditation Canada.
- Manage and mitigate risks to the organization by reviewing safety incident reports. Consult the Chief Executive Officer and Chief Operating Officer where necessary.
- Evaluate and where necessary improve data access, use, integrity, and comparability.
- Identify data quality issues and recommend corrective and preventative action.
- Support development and review of policies and procedures related to utilizing information.
- Support proposal submissions.
- Develop benchmarks (where applicable) to indicators, ensuring clear definition, parameters, and technical specs (ie. Formulas) to ensure data is appropriately collected and mutually understood.
- Establish evaluation indicators for sub-programs/initiatives.
- Represent organization on the following committees: Family Caregiver & Client Advisory Panel (FCCAP), Board’s Quality and Community Engagement Committee, Quality Improvement initiative. Health Quality Ontario (HQO) and BE OHT Indicator Working Group.
- Recommend and facilitate QI research as required. Identify and recommend large scale QI initiatives.
- Facilitate QIP development and implementation plan

**Business Development**
- Participate in the setting, monitoring, and achievement of organizational goals and budgets, and the annual business plan in collaboration with Finance Manager and HR & Privacy Officer.
- Explores & executes new business opportunities through on-going research and analysis of health/human sector activity. Drives business development and innovation activities through submissions of grant proposals and external stakeholder management. Implements new programs and monitors and evaluates to ensure success.
- Liaises with community partners and represents the agency on appropriate external committees. Creates and maintains positive relationships and partnerships with external stakeholders.
- Prepares and presents various reports and presentations for and attends Senior Management and Board meetings when required.
- Provides direct supervision to Community Development Coordinator as assigned.

**What you’ll need to be successful**:

- Process, project, and detail orientation.
- Track record of professional judgment and superior analytical skills
- Reputation for a high degree of integrity and accuracy.
- Highly developed analytical skills with ability to conduct research and use independent judgement to problem solve.
- Continuous improvement approach by proposing new and/or better ways of doing things.
- Ability to lead and make effective, timely decisions while dealing with ambiguity, demonstrating resilience and adaptability in changing circumstances.
- Proven ability to take initiative and carry projects from conception to implementation.
- Excellent teamwork, interpersonal and constituent service skills including the ability to work respectfully and inclusively with a diverse employee population and multiple internal and external stakeholders.
- Proven organizational abilities and the ability to manage competing priorities and meet deadlines under pressure.
- Strong communication and presentation skills (both written and verbal).
- Understanding of the community servi

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