IT Analyst

6 months ago

Edmonton, Canada Gateway Mechanical Services Full time

Gateway Mechanical has grown to be the industry leader in the maintenance and installation of heating, ventilation, air conditioning and refrigeration systems across Western Canada. We have a diverse portfolio of commercial, institutional, and industrial clients. We service our market through our 19 locations, 300 employees, and a well-equipped service fleet. With a results-driven culture, we are committed to delivering outstanding customer service.

At Gateway Mechanical, the extraordinary is possible to achieve in the role of IT Analyst

At Gateway Mechanical, we’re focused on providing the best possible customer service in safe, effective, and innovative ways.
Founded in 1968, Gateway Mechanical is a privately owned company that has established itself as a leader in the commercial and industrial refrigeration, heating, and air conditioning industry (HVACR). Attending to 40,000+ service calls per year, Gateway is the largest HVAC & Refrigeration service provider in Western Canada. Our model is comprised of local branch teams with fully qualified personnel representing HVAC, refrigeration, plumbing/gas fitting, sheet metal and electrical trades. These teams are supported by centers of excellence including professional engineers and project managers which ensures Gateway’s full technical capability is available for every project and service call.
The IT Analyst will be providing support and services within the IT Department to ensure the Information Technology environment is available and working effectively for end users and helping the business reach its goals and identifying where information technology can cost-effectively solve business problems and supply a competitive advantage.

This dynamic position will also be designing, developing, and implementing database and reporting solutions, custom dashboards, and intelligence reporting solutions to inform business decisions through collaboration with stakeholders and cross functional teams to define, design and deploy solutions that meet the company and client needs. Ability to learn and adapt existing systems to future organizational and process needs will be the key to success in this job.

The emphasis of this role is on requests and needs for gathering business data, as well as supporting our office and field staff with general IT requests and troubleshooting to ensure smooth business continuity.

**Key Responsibilities**:

- Develop and administer an active directory in aspects such as user account administration and permissions.
- Lead projects within the IT team
- Develop documentation needed to support analysis and ownership of IT systems, such as system manuals.
- Work closely with other departments on data-metrics-related needs.
- Research, develop, deploy, and modify data collection systems and processes from multiple internal and external data sources, including the potential use of new technologies such as externally contracted artificial intelligence services.
- Develop techniques for gathering, validating, and analyzing collected data to ensure accuracy and reliability.
- Analyze and understand business processes through the lens of data collection to develop data driven, automated business key performance indicators to measure the efficiency of business process and minimization of waste.
- Interpret, evaluate, and integrate internally generated and externally collected data sources to provide business intelligence.
- Support the business teams by understanding business requirements and where the relevant data may be in which systems.
- Identify opportunities to improve processes and strategies with technology solutions.
- Produce dashboards, visualizations, and reports for the business which present business information relevant to monitor and improve business performance.
- Ensure testing and troubleshooting is carried out prior to publishing dashboards and reports to the end user.
- Create and maintain documentation and training for internal processes and procedures to ensure continuity of Business Intelligence Analyst function.
- Ability to provide coverage for some IT responsibilities on an as needed basis (i.e., vacation coverage, etc.).
- Implement data validation checks for a variety of data sources to ensure consistency with front-end reports.

**Minimum Requirements**:

- 4+ years’ experience in a related IT position.
- Strong written and verbal communication skills.
- Fluency in SQL development/queries and an understanding of database and data warehousing technologies.
- Intermediate to expert level skills in data collection/exportation and reporting from non-integrated systems.
- Exceptional analytical and conceptual thinking skills.
- experience creating detailed reports and presenting information.
- Excellent problem-solving skills.
- Excellent planning, organizational, and time management skills.
- Experience with Microsoft 365, Exchange Online.
- Expert level skills and relevant accreditations in Microsoft (Power BI,

  • Level 2 Support Analyst

    6 months ago

    Edmonton, Canada Expera IT Full time

    Imagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it’s supposed to! **_That’s what we do, and we need your help._** For over 27 years, Expera IT has worked with hundreds of small...

  • Academy Analyst

    3 weeks ago

    Edmonton, Canada This is an IT support group Full time

    p>As an analyst on the Commercial Financing Operations (CFO) team at National Bank, you'll be a specialist in commercial financing activities. You are passionate about analysis, interested in preparing corporate financing files, and committed to providing quality work for our clients and partners. Come put your curiosity, autonomy, and resourcefulness to...

  • User Support Technician

    6 months ago

    Edmonton, Canada Richie It Solutions Inc Full time

    Education: - Expérience: **Education**: - College/CEGEP **Tasks**: - Report on the performance of computer systems and networks - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified...

  • Enterprise Endpoint Support Specialist

    3 weeks ago

    Edmonton, Alberta, Canada This is an IT support group Full time

    Job OverviewWe are seeking a dedicated and detail-oriented Junior Endpoint Analyst to join our IT Support Services team in Edmonton.

  • user support technician

    7 months ago

    Edmonton, Canada Richie It Solutions Inc Full time

    Education: College/CEGEPExperience: 1 year to less than 2 yearsTasksReport on the performance of computer systems and networksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect,...

  • Business Systems Analyst

    6 months ago

    Edmonton, Canada Chase IT Consulting Inc. Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 30 hours per week - Education: - Expérience: **Education**: - Bachelor's degree **Work setting**: - Consulting firm **Tasks**: - Confer with clients to identify requirements - Design, develop and implement information systems business solutions - Provide advice on...

  • Business Systems Analyst

    6 months ago

    Edmonton, Canada Richie It Solutions Inc Full time

    Education: Bachelor's degree - Experience: 1 year to less than 2 years **Tasks**: - Conduct business and technical studies - Design, develop and implement information systems business solutions - Develop policies, procedures and contingency plans to minimize the effects of security breaches - Develop and implement policies and procedures throughout the...

  • Business Systems Analyst

    7 months ago

    Edmonton, Canada Chase IT Consulting Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 35 hours per week - Education: Bachelor's degree - Experience: 1 year to less than 2 years **Work setting**: - Consulting firm **Tasks**: - Confer with clients to identify and document requirements - Conduct business and technical studies - Design, develop and implement information systems business...

  • Business Systems Analyst

    6 months ago

    Edmonton, Canada Richie It Solutions Inc Full time

    Education: - Expérience: **Education**: - Bachelor's degree **Tasks**: - Conduct business and technical studies - Design, develop and implement information systems business solutions - Develop policies, procedures and contingency plans to minimize the effects of security breaches - Develop and implement policies and procedures throughout the software...

  • Systems Analyst

    1 month ago

    Edmonton, Canada YEG Tech IT And Solutions Inc Full time

    Education: Bachelor's degree - Experience: 2 years to less than 3 years - **Tasks**: - Confer with clients to identify requirements - Design, develop and implement information systems business solutions - Provide advice on information systems strategy, policy, management and service delivery - Assess physical and technical security risks to data, software...

  • Systems Analyst

    6 months ago

    Edmonton, Canada YEG Tech IT And Solutions Inc Full time

    Education: Bachelor's degree - Experience: 2 years to less than 3 years **Tasks**: - Confer with clients to identify requirements - Conduct business and technical studies - Design, develop and implement information systems business solutions - Provide advice on information systems strategy, policy, management and service delivery - Assess physical and...

  • systems analyst

    5 months ago

    Edmonton, Canada YEG Tech IT And Solutions Inc Full time

    Education: Bachelor's degreeExperience: 2 years to less than 3 yearsTasksConfer with clients to identify requirementsDesign, develop and implement information systems business solutionsProvide advice on information systems strategy, policy, management and service deliveryAssess physical and technical security risks to data, software and hardwareDevelop...

  • Systems Analyst

    7 months ago

    Edmonton, Canada YEG Tech IT And Solutions Inc Full time

    Education: Bachelor's degree - Experience: 2 years to less than 3 years **Tasks**: - Confer with clients to identify and document requirements - Conduct business and technical studies - Design, develop and implement information systems business solutions - Provide advice on information systems strategy, policy, management and service delivery - Assess...

  • Computer Systems Analyst

    3 months ago

    Edmonton, Canada ParkHead Global IT Consulting Inc Full time

    Education: - Expérience: **Education**: - Bachelor's degree **Work setting**: - Consulting firm **Tasks**: - Confer with clients to identify requirements - Design, develop and implement information systems business solutions - Provide advice on information systems strategy, policy, management and service delivery - Assess physical and technical security...

  • Computer Systems Analyst

    6 months ago

    Edmonton, Canada ParkHead Global IT Consulting Inc Full time

    Education: Bachelor's degree - Experience: Experience an asset **Work setting**: - Consulting firm **Tasks**: - Confer with clients to identify requirements - Design, develop and implement information systems business solutions - Provide advice on information systems strategy, policy, management and service delivery - Assess physical and technical security...

  • computer systems analyst

    7 months ago

    Edmonton, Canada ParkHead Global IT Consulting Inc Full time

    Education: Bachelor's degreeExperience: Experience an assetWork settingConsulting firmTasksConfer with clients to identify requirementsDesign, develop and implement information systems business solutionsProvide advice on information systems strategy, policy, management and service deliveryAssess physical and technical security risks to data, software and...

  • Information Systems Analyst

    6 months ago

    Edmonton, Canada Epic IT Security Ltd. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Confer with clients to identify requirements - Design, develop and implement information systems business solutions - Provide advice on information systems strategy, policy, management and service delivery - Assess physical and technical security risks to data, software and...

  • Help Desk Technician

    4 months ago

    Edmonton, Canada Epic IT Security Ltd. Full time

    Work Term: Permanent - Work Language: English - Hours: 35 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to...

  • Help Desk Technician

    7 months ago

    Edmonton, Canada Epic IT Security Ltd. Full time

    Work Term: Permanent - Work Language: English - Hours: 35 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to...

  • help desk technician

    4 months ago

    Edmonton, Canada Epic IT Security Ltd. Full time

    Work Term: PermanentWork Language: EnglishHours: 35 hours per weekEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement...