Dispatch Agent

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- Must be able to commute to the office
- Available shifts include Wed-Sun (4pm-Midnight) and Wed-Sun (Midnight-8am)
- Testify in court
- Priority hiring will be given to those being a Canadian citizen or have permanent status in Canada
- Have a Canadian high school diploma or equivalent
- Do not have a criminal record
- Be proficient in English reading, writing, and verbal communication
- Be willing to work shift work including weekends and holidays

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**Position requirements**
- Monitor and coordinate alarm responses, one-man post-call-ins and liaise with Mobile Supervisors and Patrollers.
- Prioritizes incoming calls and assists all field personnel related to shifting schedules.
- Additionally, they: Record, update and obtain information accurately
- Field employees to permanent and/or temporary assignments and coordinate operational shortfalls in scheduling due to book offs
- Maintain a shift log of activities and record the call-in phone calls
- Problems solve situations concerning no call-no-shows, double bookings, or other operational related concerns
- Audit and maintain all aspect of employee demographics to ensure the employee is at the right assignment at the right time
- Experience working in the field of security special events or strong knowledge and understanding of the requirements
- Intermediate-advanced computer skills
- Ability to learn technical knowledge
- Field experience of security guard duties is considered an asset
- Advanced verbal and written communication skills in English
- Excellent telephone etiquette and customer service
- Self-motivated, able to function with minimum supervision in a multi-faceted, high-stress environment
- Advanced organizational skills
- Strong problem-solving skills
- Keen attention to details
- Ability to work alone and as part of a team
- Demonstrate exceptional discretion and confidentiality
- Ability to work under pressure in a fast-paced environment
- customer service: 1 year Preferred
- Constant tracking of drivers
- Tracking equipment and updating in our own custom portal

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**Salary**: $17.00-$18.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- dispatching: 1 year (preferred)

Work Location: One location