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Service Advisor

4 weeks ago

Neepawa, Canada McLaughlin GM Full time

**McLaughlin GM** in Neepawa is seeking a motivated and customer-focused **Service Advisor** to join our dynamic team. As a trusted Chevrolet, Buick, and GMC dealership, we pride ourselves on delivering outstanding customer service, and we're looking for someone who shares this passion for providing an exceptional experience.

**Role & Responsibilities**:
As a **Service Advisor**, you will be the main point of contact for customers bringing their vehicles in for service. Your role will be crucial in ensuring smooth operations within the service department and that customers have a positive, stress-free experience.

**Key Responsibilities**:

- Greet customers and assess their service needs, listening carefully to their concerns.
- Schedule service appointments and manage the service calendar to ensure efficiency.
- Provide accurate cost estimates for services and repairs.
- Explain the nature of repairs, services, and maintenance required in a clear and friendly manner.
- Collaborate with technicians to ensure repairs are done accurately and on time.
- Communicate updates to customers, including any additional repairs or service recommendations.
- Handle customer inquiries, complaints, and concerns with professionalism and empathy.
- Maintain service records and assist with invoicing and payment processing.
- Promote McLaughlin GM’s full range of services and encourage repeat business.

**What We’re Looking For**:

- **Customer Service Experience**: You have a passion for delivering excellent service and a strong ability to communicate effectively with customers.
- **Automotive Knowledge**: While not required, experience in the automotive industry, or a good understanding of vehicle maintenance and repairs, is highly desirable.
- **Team Player**: You thrive in a team environment and are willing to collaborate with others to achieve common goals.
- **Organized & Detail-Oriented**: You are able to handle multiple tasks at once, keep track of service requests, and stay on top of appointments and deadlines.
- **Positive Attitude**: You bring energy, enthusiasm, and a positive attitude to every interaction.

**What We Offer**:

- **Competitive Pay** with opportunities for performance-based bonuses.
- **Full Benefits** package, including health, dental, vision.
- **Ongoing Training** and professional development.
- **A Supportive Team Environment** where your contributions are valued.

**Job Types**: Full-time, Permanent

Pay: $17.00-$27.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person