Dispatch Supervisor

4 weeks ago

St John's, Canada Oceanex Full time

We are currently searching for a dynamic **Dispatch Supervisor / NL Logistics** at our St. John’s terminal. Reporting to the Manager, NL Inland Operations, the Dispatch Supervisor / NL Logistics is responsible for all daily aspects of the company’s day-to-day Dispatch Center located in St. John’s, Newfoundland as well as provide supervision to the LTL Coordinator. He or she works with the assistance of a team of logistic planners and dispatchers.

**Tasks and responsibilities**
- Act as front-line supervisor for designated dispatch staff
- Will be responsible for the daily operations of the St. John’s Dispatch center including:

- Ensuring that all dispatchers receive training required to complete their daily dispatcher tasks
- Establish, monitor, and report on dispatch KPI’s
- Complete annual performance evaluations on all dispatchers
- Work with the NL Inland Manger to create workflow processes for all aspects of the NL Dispatch system
- Establish an effective work schedule for all dispatchers
- Monitor and validate the accuracy of entries made by dispatchers into the computerized dispatch system, AS400
- Will provide assistance The Inland Trucking Supervisor and NL Inland Manager to ensure that company is compliant with all Transportation regulations and the Canada Labour Code
- Ensuring that all deliveries are performed in a timely and cost-efficient manner while promoting the highest levels of customer satisfaction and on time performance.
- Provide direct supervision to the LTL Coordinator; ensure all their KPIs are met and tasks completed.
- Manage strategic partnership with our NL LTL agent and ensure that all qualitative and quantitative metrics are met. Provide guidance and support to the LTL staff to meet client transportation needs as promised and address any shortcomings or complaints as they arise.
- Will be responsible for providing back-up for dispatchers who may be off on vacation or sick leave
- Provide assistance as required to the NL Trucking Supervisor and NL Inland operations during vacation periods
- Perform other duties, as assigned.

**Qualifications**
- Post secondary diploma in a related discipline (logistics, administration, operations) or equivalent combination of experience and education
- Minimum of 5 years experience in inland transportation
- Management experience in a unionized environment is an asset
- Computer literate.

**Skills**
- Excellent communication and people skills
- Proven excellent management skills
- Ability to work autonomously with little direct supervision.
- You are interested and believe you have the skills we are looking for?_ Please forward your resume and cover letter as soon as possible to:

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