Host - Telus Club

1 month ago

Calgary, Canada Calgary Sports and Entertainment Corporation Full time

At Calgary Sports and Entertainment Corporation we deliver excitement. Our mission is to connect people with sports and entertainment and this is what we are truly passionate about. If you’d like to join a team that’s fast paced, diverse, energized and beyond passionate about delivering extraordinary experiences to our guests, then we’d love to sign you to a player's contract

**The Position**

The Host is responsible for creating a positive first impression for the customers by sincerely welcoming all restaurant guest, maintaining excellent customer relations, ensuring table availability, and maintaining a clean and organized restaurant appearance.

**Key Accountabilities**
- Greets and seats customers at a clean and properly set table with a minimum delay;
- Assist guests on a Waiting List by keeping any waiting guests relaxed and informed of wait times;
- Maintain Waiting and Reservation Lists and coordinates seating;
- Present the wine list and menu to the guests and describe any feature items and the mode of service;
- Receive telephone calls in a timely manner and handle all inquiries appropriately;
- Maintain the host station by keeping it clean and organized with accurate records as required;
- Ensure table availability through communication with the servers and bussers;
- Accurately convey any special billing instructions to the servers;
- Assist in the clearing and resetting of tables to maximize table availability;
- Ensure adequate stock of napkins, glassware, cutlery, and china are at the service stations;
- Assist the servers in their sections by pouring and refilling water or coffee as needed;
- Assist with the set-up and tear-down of the restaurant before and after a service;
- Ensure the general appearance of the restaurant is maintained at a high standard;
- Actively participate in safety programs and follow polices;
- Ensure that lighting and temperature are maintained to a comfortable level;
- Wipe and refill cruets and sugar caddies at the end of each shift;
- All other duties as assigned.

**The Individual**
- Prior food and beverage service is required;
- Must be ProServe certified and be 18 years of age or older;
- Ability to work in a fast-paced environment and handle multiple guests and suites at once;
- Strong interpersonal and team work skills;
- Exemplary customer service skills;

**Shifts are event driven and consist of mainly evenings and weekends. Flexible availability is required.**

**Qualifications**:
**Skills**:
Behaviors
**Motivations
**Education

Experience

Licenses & Certifications

CSEC Careers

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