Operations Advisor

3 days ago

SaintBrunodeMontarville, Canada Tesla Full time

**What to Expect**

**The Role**

The Operations Advisor creates and maintains operational efficiencies to drive productivity within the store. The Advisor role supports and empowers the Customer Experience, Tesla Advisors, and Management teams to possess and utilize the tools necessary to meet and exceed targets. You will proactively provide organization and support to maximize performance and productivity.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

**Responsibilities**
- Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment
- Demonstrate mastery of presenting, selling and delivering the entire Tesla eco-system.
- Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy
- Maximizing Tesla Scheduling Service calendar for drives and delivery
- Maintaining store facilities: supplies ordering, work orders, vendor communication
- Maintaining store fleet: coordinating service, allocation Management
- Support training, new hire onboarding, organizing and/or executing validations
- Compiling and running daily + weekly reports to analyze store performance and improve
- Maintaining brand and EHS standards, cascading feedback or adjustments to local team
- Monitoring and executing expenses
- Keyholder responsibilities to include opening/closing of store conducting morning/evening huddles and recaps
- Perform additional responsibilities as assigned to meet business need including Sales and Delivery

**Requirements**:

- At least 1 year of related experience
- Proactive team member who is goal-oriented + highly motivated
- Proven ability to develop collaborative relationships and act as a well-respected, trusted partner with whom others want to work
- Great attention to detail with strong organization and communication skills
- Positive, enthusiastic and passionate mindset
- Proficient with Microsoft Office suite and CRM tools (Salesforce preferred)
- Ability to work evening hours, weekends and holidays in a retail environment
- Ability to obtain appropriate state licensing, where applicable
- Must maintain a valid driver’s license and an acceptable and safe driving record
- Must be able to successfully pass a pre-employment background check

**Compensation and Benefits**

Compensation is based on a variety of factors including but not limited to work experience, skills, certifications, etc.

**Employee Benefits**
- Full benefits from day 1 for you and your eligible dependents
- Extended Health Insurance (including osteopath, psychologist, and acupuncturist)
- Vision & Dental Insurance
- Company paid Life, AD&D, short-term and long-term disability
- Group Registered Retirement Savings Plan (RRSP)
- Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
- Employee discounts

**What You’ll Do**

**Conseiller aux opérations**

***

**Le rôle**

***
**Le conseiller en opérations crée et maintient l'efficacité opérationnelle afin de stimuler la productivité au sein du magasin. Le rôle du conseiller est de soutenir et d'habiliter les équipes de l'expérience client, des conseillers Tesla et de la direction à posséder et à utiliser les outils nécessaires pour atteindre et dépasser les objectifs. Vous fournirez de manière proactive l'organisation et le soutien nécessaires pour maximiser la performance et la productivité.**

***
**Pour réussir chez Tesla, vous devez être énergique, très organisé et travailler dur. Vous devez avoir une passion pour l'énergie durable et la capacité de créer des expériences exceptionnelles pour les clients. Bien que les contributions individuelles soient reconnues, le travail d'équipe est essentiel pour atteindre le plus haut niveau de réussite. Nous récompenserons les joueurs d'équipe qui aident les autres à réussir et qui responsabilisent l'équipe qui les entoure.**

***
**Responsabilités**

***
- **Travailler en étroite collaboration avec les autres employés afin d'assurer une transition en douceur pour les clients vers un rendez-vous de livraison réussi.**:

- ** Démontrer une maîtrise de la présentation, de la vente et de la livraison de l'ensemble de l'éco-système Tesla.**:

- ** Préparer les documents de prêt et de DMV des clients avant le rendez-vous de livraison et en confirmer l'exactitude.**:

- ** Maximiser le calendrier du service de planification Tesla pour les trajets et les livraisons.**:

- ** Entretien des installations du magasin : commande de fournitures, bons de travail, communication avec les fournisseurs.**:

- ** Entretenir le parc automobile

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