Computer Technician
4 weeks ago
Status:
Regular, Full time
**Location**:
Abbotsford, British Columbia
**Job Description**:
Under the supervision of the Helpdesk Manager, within the IT Operations team, the Technical Support Agent will provide support to Guillevin employees and its subsidiaries. He/she will serve the employees of the Montreal head office on site, and support other employees across Canada remotely. In addition to routine requests, he/she may be required to handle small projects.
**MAIN RESPONSIBILITIES**:
Provide IT support - level 1 & 2:
- Manage the receipt, initial documentation and assignment of requests.-
- Coordinate the resolution of requests by acting as a bridge between the user, internal teams and external partners.- Track requests diligently, communicate status to the user on a regular basis, and document and close resolved requests.- Install and configure user work tools - workstations and accessories, software and system access - in a timely manner and to the user's satisfaction.-
- Participate in alternating phone call schedules.
Participate in continuous improvement:
- Adhere to defined processes. Participate in the definition and improvement of request management processes.- Share knowledge with other team members.- Share knowledge and sources of information on the use of the systems with users.- Have the customer at the center of his priorities.- Strive for excellence in dealing with clients, colleagues and partners.
EXPERIENCE, TRAINING AND KNOWLEDGE REQUIRED:
- Dynamic, has a sense of urgency and priorities.- Ability to communicate clearly in French and English, orally and in writing.- Minimum 2 years relevant experience in a user support role in a service center.- Recognized college or university degree in information technology or related field.
Good experience in:
- Using and debugging Windows 10, Office 365 (Outlook, Word, Excel, PowerPoint) - Teams and OneDrive.- Installation of computers and printers-
- Request management tools in a helpdesk environment.- Ability to take ongoing training courses to stay current with company systems and the latest technologies.
Asset:
- Experience with systems in the distribution field.-
- Knowledge of Workday and Epicor P21.- Lenovo computers and Canon printers.- Experience with Microsoft 365, Azure and Intune administration.- Knowledge of ManageEngine Service Desk Plus and LogmeIn Rescue.
Monday to Friday schedule, flexible on-site and remote work
What’s in it for you
- We are a major player, involved in the energy transformation in Canada. Certified* as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.
What sets us apart is our:
- Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.-
- A strong national network offering real opportunities to grow: our people make the difference.Among our benefits:
- Flexible group insurance plan customizable to your needs.-
- Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).-
- Group RRSP with employer contribution and TFSA.-
- Postsecondary Scholarship Program for our employee’s children.-
- Charging terminals available at our facilities.-
- Years of Service Recognition Program.Come build your career with us, a growing network where our people make it happen
- it_ is a certification within a larger organization which includes _NCS International Co.
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