Service Manager

3 weeks ago


Waterloo, Canada Ponds for People Pools & Spas Full time

We are looking for a professional and customer service-oriented Service Manager to oversee the daily operations of our pool and hot tub service operation. As the Service Manager, you will interact with customers, develop quotes, schedule service, and oversee its completion by our Service Technicians. Your duties will include undertaking administrative tasks, monitoring inventory levels, identifying and procuring parts, and developing business strategies.

**Service Manager Responsibilities**:

- Interacting with customers to identify parts and service needs.
- Developing quotes and converting them into booked service.
- Delegating and directing service tasks, monitoring the progress of current projects, and ensuring the team's objectives are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- Resolving service problems and improving service methods to increase the service desk's productivity and customer service.
- Monitoring parts and service issues and client complaints to create methods to lessen recurring issues.
- Maintaining strong relationships with manufacturers, dealers, and Sales Representatives.
- Documenting processes and procedures and training new employees.
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
- Completing warranty and rebate claims.
- Provide backup to key functions of the Store Manager.

**Salary**: $50,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Store discount

Schedule:

- Monday to Friday

**Experience**:

- Service Coordination/Management: 2 years (preferred)
- Pool or Hot Tub: 2 years (preferred)

Licence/Certification:

- minimum G Drivers License (preferred)

Work Location: In person


  • Project Manager

    4 weeks ago


    Waterloo, Canada Johnson Service Group Full time

    Project ManagerJSG is currently looking for an IT Project Manager.  PMP, Project Management, detail-oriented, organized. Monitoring the day-to-day activities of the project team and ensuring work is progressing as planned. Managing schedules, budgets, assets, and overall project organization to ensure requirements and project deliverables dates are...

  • Contracts Manager

    4 weeks ago


    Waterloo, Canada Johnson Service Group Full time

    Contract ManagerJSG is currently looking for a Contracts Manager for Off-Cloud Contract Management.  Must have contract management skills such as reviewing, negotiating & drafting terms and conditions, with software support agreements. Experience in off-cloud renewals relating to off-cloud/renewals terms & conditions; and supporting the Support Renewals and...


  • Waterloo, Canada Johnson Service Group Full time

    Johnson Services Group (JSG) is looking for a Senior Project Manager. This Contract role entails the consulting, management, and delivery of B2B Cloud Services. To succeed, the Project Manager must have client facing experience, have demonstrated a high level of success in delivering large scale/complex projects and have experience working closely with...


  • Waterloo, Canada Johnson Service Group Full time

    Johnson Services Group (JSG) is looking for a Senior Project Manager. This Contract role entails the consulting, management, and delivery of B2B Cloud Services. To succeed, the Project Manager must have client facing experience, have demonstrated a high level of success in delivering large scale/complex projects and have experience working closely with...

  • Service Advisor

    3 weeks ago


    Waterloo, Canada Total Auto Service Inc. Full time

    We are a family owned and operated local business, serving Kitchener-Waterloo area since 1995. We are currently looking for a Service Advisor to join our team! The Service Advisor will build rapport with customers and successfully multi-task in a busy and dynamic team. The Service Advisor has a wide variety of responsibilities, including but not exclusive...

  • Service Advisor

    2 weeks ago


    Waterloo, Canada Total Auto Service Inc. Full time

    We are a family owned and operated local business, serving Kitchener-Waterloo area since 1995. We are currently looking for a Service Advisor to join our team! The Service Advisor will build rapport with customers and successfully multi-task in a busy and dynamic team. The Service Advisor has a wide variety of responsibilities, including but not exclusive...

  • Service Advisor

    2 weeks ago


    Waterloo, Canada Total Auto Service Inc. Full time

    We are a family owned and operated local business, serving Kitchener-Waterloo area since 1995. We are currently looking for a Service Advisor to join our team! The Service Advisor will build rapport with customers and successfully multi-task in a busy and dynamic team. The Service Advisor has a wide variety of responsibilities, including but not exclusive...

  • Service Advisor

    1 week ago


    Waterloo, Canada Total Auto Service Inc. Full time

    We are a family owned and operated local business, serving Kitchener-Waterloo area since 1995. We are currently looking for a Service Advisor to join our team! The Service Advisor will build rapport with customers and successfully multi-task in a busy and dynamic team. The Service Advisor has a wide variety of responsibilities, including but not exclusive...

  • Service Advisor

    5 days ago


    Waterloo, Canada Total Auto Service Inc. Full time

    We are a family owned and operated local business, serving Kitchener-Waterloo area since 1995. We are currently looking for a Service Advisor to join our team! The Service Advisor will build rapport with customers and successfully multi-task in a busy and dynamic team. The Service Advisor has a wide variety of responsibilities, including but not exclusive...

  • Services Manager

    2 months ago


    Waterloo, Canada University of Waterloo Full time

    Overview: The Services Manager is directly accountable for the overall success of the student operated services operated by the Waterloo Undergraduate Student Association. These services are used and accessed by thousands of undergraduate students each day. From the Campus Response Team providing medical first aid to over 100 events a year, to the Student...

  • Services Manager

    2 weeks ago


    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 2 Years** The Services Manager is directly accountable for the overall success of the student operated services operated by the Waterloo Undergraduate Student Association. These services are used and accessed by thousands of undergraduate students each day. From the Campus Response Team providing medical first aid to over 100 events a...

  • Services Manager

    2 days ago


    Waterloo, Canada University of Waterloo Full time

    Overview: The Services Manager is directly accountable for the overall success of the student operated services operated by the Waterloo Undergraduate Student Association. These services are used and accessed by thousands of undergraduate students each day. From the Campus Response Team providing medical first aid to over 100 events a year, to the Student...

  • Services Manager

    2 weeks ago


    Waterloo, Canada University of Waterloo Full time

    Overview Term: 2 Years The Services Manager is directly accountable for the overall success of the student operated services operated by the Waterloo Undergraduate Student Association. These services are used and accessed by thousands of undergraduate students each day. From the Campus Response Team providing medical first aid to over 100 events a...

  • Services Manager

    1 month ago


    Waterloo, Canada University of Waterloo Full time

    Overview Term: 2 Years The Services Manager is directly accountable for the overall success of the student operated services operated by the Waterloo Undergraduate Student Association. These services are used and accessed by thousands of undergraduate students each day. From the Campus Response Team providing medical first aid to over 100 events a...

  • Service Manager

    3 weeks ago


    Waterloo, Canada Ponds for People Pools & Spas Full time

    We are looking for a professional and customer service-oriented Service Manager to oversee the daily operations of our pool and hot tub service operation. As the Service Manager, you will interact with customers, develop quotes, schedule service, and oversee its completion by our Service Technicians. Your duties will include undertaking administrative tasks,...

  • Service Manager

    3 weeks ago


    Waterloo, Canada Ponds for People Pools & Spas Full time

    We are looking for a professional and customer service-oriented Service Manager to oversee the daily operations of our pool and hot tub service operation. As the Service Manager, you will interact with customers, develop quotes, schedule service, and oversee its completion by our Service Technicians. Your duties will include undertaking administrative tasks,...


  • Waterloo, Canada Open Text Corporation Full time

    **Manager, Service Desk**: - Req id: 34969- Waterloo, ON, CA Richmond Hill, ON, CA Mississauga, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information...


  • Waterloo, Canada University of Waterloo Full time

    Overview: The Optical Services Manager is responsible for leading and managing the mission and operations of Optical Services at the Waterloo Eye Institute, University of Waterloo. The manager reports to the Clinic Director, and will also collaborate with the Clinic Operations Managers, the Policy and Development Officer, the Clinic Financial Manager, and...


  • Waterloo, Canada Home and Community Care Support Services Full time

    **Job Description**: **MANAGER, PATIENT SERVICES** **POSITION TITLE**: Manager, Patient Services *** **REPORTS TO**: Director, Patient Services **POSITION STATUS**: Temporary, Full-Time (up to 12 months) **DIVISION / DEPARTMENT**: Patient Services **LOCATION**:Waterloo Wellington Region (Base = Waterloo Office) **COMPETITION...


  • Waterloo, Canada Home and Community Care Support Services Full time

    **Job Description**: **MANAGER, PATIENT SERVICES** **POSITION TITLE**: Manager, Patient Services*** **REPORTS TO**: Director, Patient Services **POSITION STATUS**: Permanent, Full-Time **DIVISION / DEPARTMENT**: Patient Services **LOCATION**:Waterloo Wellington (Base = Waterloo Office) **COMPETITION NUMBER**:24-A-003 **POSTING DATE**:Wednesday April...