Pedagogical Quality Review Intern

2 weeks ago


Montréal, Canada Paper Full time

Driven by the mission to democratize education, Paper is the largest provider of educational support, supporting millions of students through partnerships with thousands of school districts. Paper helps deliver true educational equity through their category leading Educational Support System (ESS) that offers virtual access to 24/7 tutors and essay reviewers. Founded in 2014, Paper philosophically believes that all students should be given the tools and resources to reach their academic potential, independent of socio-economic status, geography, language or other barriers. We are headquartered in Montreal, Quebec with remote employees across the US and Canada. Paper is proud to have been named by GSV as one of the most transformational growth companies in digital learning.

Reporting to the Service Manager of Quality Assurance, PAPER is looking for a Pedagogical Quality Review Intern to assess the quality of the performance of our tutoring professionals. The Pedagogical Quality Review Intern responsibilities will include monitoring tutor interactions and quality within the Paper tutorial team. This individual will assist in implementing quality processes and procedures; as well as making recommendations for enhancements to training materials, as needed, to enhance the overall student experience with Paper tutors.

**Responsibilities**:

- Performs quality reviews and provides trend data to the management team.
- Use a quality monitoring data management system to compile and track performance at team and individual level.
- Participates in calibration programs to ensure consistency across the QA team.
- Perform other duties as assigned.

**Qualifications**:

- Successful completion of an undergraduate degree or within one semester of completion or equivalent experience.
- Experience handling sensitive topics/information.
- Exceptional attention to detail.
- Excellent verbal, written and interpersonal communication skills.
- Must be self-motivated and a self-starter.
- Focus on quality and customer service.
- Exceptional analytical skills.
- Solid time management skills.
- Ability to multitask and successfully operate in a fast paced, team environment.
- Must adapt well to change and successfully set and adjust priorities as needed.
- Bi-lingual a plus (Spanish, French, Mandarin, Pashto, Dari, or Haitian-Creole).
- 2-3 years quality assurance, tutoring, contact center, or other relevant experience (preferred).

LI-Remote #LI-ST01

**About Paper**

Paper offers an exciting, dynamic, inclusive work environment putting excellence at the center of everything we do. Our mission is woven into the fabric of our culture, challenging our team to build meaningful and creative solutions.

We thrive when we collaborate with each other, and use integrity and selflessness to align our business decisions with our mission. We approach every challenge with positivity, achieving the outcome we want regardless of what gets in the way. Our tenacity propels our hyper-growth, where trust is key and we all strive to make an impact every day.

We believe that diverse teams build better products. Paper does not and will not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.

Nobody checks every box, but the Paper team is built by passionate and innovative people who share our mission for democratizing education. If you don't think you meet all of the requirements above but are still interested in the job, please apply.


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