Customer Service Concierge

3 weeks ago

Waterloo, Canada Aspire Lifestyles Full time

Aspire Lifestyles
- Customer Service Concierge

Do you have a passion for customer service and want to build a career with a company that values work-life-balance, promotes from within, and has a management team that is open to your ideas? Then we want you to join our extraordinary team

Aspire Lifestyles provides an opportunity to have the stability and support of a worldwide industry leading company with the additional ease of working from your home.

REMOTE - Work From Home Opportunity

Must be located in ONTARIO

Full-time (up to 40 hrs a week), 8-hour shifts, Permanent

Benefits (after 30 days of employment):
Dental care
Extended health care
Vision care
RSP with company match
Paid time off

Career advancement opportunities

$20.00/hr with the potential to earn a monthly bonus

We offer a $2.00/hr shift differential for all hours worked after 7pm ET

MUST be able to work Full Time.

MUST be able to work Afternoons and Weekends.

No sales required.

We are currently looking for talent to be available for full time variable schedules including afternoons, evenings and weekends as required.

Aspire Lifestyles is a global leader and concierge industry pioneer with nearly 30 years of experience that offers a unique opportunity to make memories for our customers every day. As a member of our team, you will provide white glove customer service to our high-profile clientele through the fulfillment of requests which include but are not limited to dining reservations, ticket purchases, and flower requests.

Here's what you bring to the team:
The passion to always put the Card Member's experience at the forefront of everything you do while maintaining a positive and professional attitude.

Must be internet savvy and proficient in navigating multiple systems simultaneously.

Strong ability to communicate and write in a polished, educated, and professional manner.

Must provide a private at-home office space, with a lockable door, free of distraction.

Must procure, set up, and maintain high speed internet access with a minimum speed of 25 mbps download / 5 mbps upload.

Wired internet connection (cannot use Wi-Fi or Wi-Fi Pods) capable of continuously supporting excellent call quality and high-speed response rate. Internet connection must be connected to modem /router through hard cable/ethernet cord.

Satellite users are prohibited and cannot be used due to the impact on call quality and the stability of service.

Qualifications:
High school diploma or equivalent is required.

Must be able to pass a pre-employment background screening.

2 years of customer service experience required.

1 year of Call Center experience required.

Prior experience in the Hospitality or Travel industries preferred.

INDCA

**Job Types**: Permanent, Full-time

**Salary**: $20.00 per hour

**Benefits**:
Dental care
Extended health care
Paid time off
RRSP match
Vision care
Work from home
Schedule:
8 hour shift
Weekends as needed

Application question(s):
Are you able to work full time, up to 40 hours a week?
Are you able to meet our internet speed requirement of 25 mbps for download and 5 mbps for upload?
Do you have experience in hospitality and travel?

**Experience**:
Customer service: 2 years (required)
Call center: 1 year (required)

Work Location: In person

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