IT Support

**Job ID#: 2024-13**:
Job Title: IT Support

Date Posted: February 2, 2043

Closing Date: February 20, 2024 at 4:00 p.m.

**Job Type**: Seasonal Full-Time

Division: Information Technology

Pay Range: $18.44 per hour

Hours of Work: Normal hours of work are thirty-five (35) hours per week, usually Monday through Friday 8:30 a.m. to 4:30 p.m. with a one (1) hour unpaid meal break. Flexibility in scheduling is necessary with the occasional requirement to provide support (e.g., troubleshooting, system outages, etc.) outside of regular hours as needed.

Work Period: May to September 2024

Work Location: on-site

Looking for a summer job? Why not consider working for the Town of Collingwood Working for the Town can be a fun and rewarding experience with opportunities to grow both personally and professionally, gaining valuable skills and work experience. If you have an interest in pursuing a career in Information Technology, this position might be for you

IT Support will assist in the development and support of technology services and provide support to the division to ensure the needs of the organization’s staff are met. This position will work closely with the Service Desk Coordinator and assist the division with special projects as required. The main duties and responsibilities of the position are in the areas of IT service desk support and other division initiatives.

**Knowledge, Skills and Experience**:

- Enrolled in (or recent graduate) of a post-secondary institution with studies primarily related to IT or a related discipline.
- Proficiency in Microsoft Office 365 Suite of products including Teams. Experience in Microsoft Active Directory, Group Policy and associated Microsoft Server technologies.
- Experience with computer hardware and software deployment, troubleshooting and repair. Experience with GIS or Sharepoint would be an asset.
- Demonstrated customer service skills along with the ability to communicate effectively, both verbally and in writing, to provide training to users with varying levels of computer understanding. Ability to work independently and as part of a team.
- Good administrative, communication, interpersonal, organizational, time management, and public relations skills, together with the ability to use tact and discretion and to deal courteously and effectively with the public and fellow staff members.
- Ability to multi-task, cope with interruptions and work under pressure to meet multiple deadlines, exercise discretion and judgment particularly when handling confidential/sensitive information. Possess initiative and personal integrity.
- Valid Class ‘G’ Driver’s license and current Driver’s Abstract satisfactory to the employer. Ability and willingness to travel within the community as required.
- Possess a Criminal Record & Judicial Matters Check (Level 2) with results satisfactory to the Employer, and a valid standard first aid and CPR/AED level “C” certificate (or willing to obtain).