Guest Services Agent

4 months ago


Delta, Canada Coast Tsawwassen Inn Full time

Owned and operated by Century Group, Coast Tsawwassen Inn is a premium, all-suite hotel, offering 90 comfortable and spacious guest rooms, banquet and event spaces, and fitness room., Recently modernized, Coast Tsawwassen Inn is designed to enhance guest stays, upgrade the quality of business meetings, and authentically connect with the Tsawwassen community — truly reflecting our commitment to ‘Refreshingly Local’.
Consistently rated #1 in guest satisfaction and rated one of the finest hotels available within Coast Hotels.
Role Summary
Reporting to the Front Office Manager, the Guest Service Agent is responsible for operating the switchboard and bell services, greeting and welcoming all guests, and providing superior service for all arriving and in-house guests.
Key Accountabilities
1. Provides customer service and handles administrative duties, such as the check-in and check-out of guests, handling guest concerns, assisting with arrivals and
departures of groups and tours, luggage storage and assist with reservations.
2. Acts as an ambassador for Coast, including greeting guests and handling basic inquiries.
3. Demonstrates a customer service attitude with internal / external contacts.
4. Handles cash, credit and debit card transactions in accordance with Hotel Policies.
5. Inputs data accurately into the appropriate database.
6. Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up.
7. Verifies accuracy of daily inputs, including payment transactions, and submits daily shift audit for review by the night audit.
8. Liaise with all departments on a regular basis to ensure efficient and smooth services are provided.
9. Other duties as required.
Education and Experience
- Grade 12 graduation
- Minimum 1 year guest service experience preferably at the Front Desk in a busy hotel environment
- Diploma in Hospitality preferred or Hospitality industry courses in Hotel Management
- 1 year related work experience, Hospitality Diploma and/or equivalent combination of education and experience an asset

Skills and Abilities
- Advanced communication (oral and written), interpersonal, and customer service skills
- Technical aptitude.
- Able to work flexible hours (evenings/weekends/holidays)
- Knowledge of reservation operating systems is an asset.
- Beginner level in the use of MS Office Suite.
- Professional appearance and attitude.
- Able to multi-task and demonstrates initiative.
- Industry-specific certification such as Front Desk Agent (i.e. emerit) is an asset.
- Bondable, must be eligible to work in Canada.
- Demonstrates the Coast Core Values at all times.
- Understands/speaks a second language is an asset.

Coast Hotels offers a variety of benefits, including competitive wages, flexible work schedules, hotel discounts, staff meals, training & development, career advancement opportunities & more
CTI1


  • Guest Service Agent

    7 months ago


    Delta, Canada Delta Hotel by Marriott Vancouver Delta Full time

    **Guest Service Agent** Delta Hotels by Marriott Vancouver Delta has now opened in Delta, British Columbia, and we are looking for an energetic Guest Service Agent to join our team of hospitality professionals!- At Delta by Marriott, we believe in taking care of our people, so they will take care of our guests. We are looking for someone who understands the...

  • Guest Service Agent

    2 months ago


    Delta, Canada PR Hotels Full time

    **Guest Service Agent** Delta Hotels by Marriott Vancouver Delta is the newest and most exciting Hotel in Delta, British Columbia, and we are looking for an energetic Guest Service Agent to join our team of hospitality professionals!- At Delta Hotels by Marriott, we believe in taking care of our people, so they will take care of our guests. We are looking...


  • Delta, Canada Delta Hotels by Marriott Vancouver Delta Full time

    Delta Hotels by Marriott Vancouver Delta has now opened in Delta, British Columbia, and we are looking for an energetic group of Guest Service Agents to join our team of hospitality professionals! - At Delta by Marriott, we believe in taking care of our people, so they will take care of our guests. We are looking for someone who understands the meaning of...

  • Guest Services Agent

    4 months ago


    Delta, Canada Coast Tsawwassen Inn Full time

    Owned and operated by Century Group, Coast Tsawwassen Inn is a premium, all-suite hotel, offering 90 comfortable and spacious guest rooms, banquet and event spaces, and fitness room., Recently modernized, Coast Tsawwassen Inn is designed to enhance guest stays, upgrade the quality of business meetings, and authentically connect with the Tsawwassen community...


  • Delta, Canada Cruise Canada, Inc. Full time

    **Job description** Cruise Canada is North America's **LARGEST** RV rental company and adventure provider! We are **hiring immediately** for a Full-Time Customer Service Rental Agent **No experience **is **necessary, **we offer on-the-job training! **POSITION DETAILS & COMPENSATION** Our Customer Service Rental Agent position offers a truly unique...

  • Guest Services Manager

    7 months ago


    Delta, Canada Coast Tsawwassen Inn Full time

    Owned and operated by Century Group, Coast Tsawwassen Inn is a premium, all-suite hotel, offering 90 comfortable and spacious guest rooms, banquet and event spaces, and fitness room., Recently modernized, Coast Tsawwassen Inn is designed to enhance guest stays, upgrade the quality of business meetings, and authentically connect with the Tsawwassen community...


  • Delta, British Columbia, Canada Disability Solutions Full time

    About the Position: We are seeking an experienced Guest Experience Lead to join our team at Disability Solutions. As a key member of our store leadership team, you will be responsible for delivering an exceptional guest experience, driving sales and unit targets, and leading by example.Main Duties:Ensure all guests receive a quality in-store experience.Lead...


  • Delta, Canada EightSix Network Full time

    Job Description Job Type: Casual Wage: $17.39 The Gateway to Your Future We’re looking for a guest whisperer. We define this as a friendly, patient and intuitive customer service pro who knows how to maintain a Zen demeanour while thriving in a busy work environment and ensuring guests have an exceptional experience. If this sounds like you,...


  • Delta, Canada Cascades Casino Full time

    **Job Type: Casual** **Wage: $17.39** **The Gateway to Your Future** **We Provide** - Full benefits package for full-time employees - Retirement savings plan - Exciting, supportive and fun work environment - Family and friends discounts on travel, tech, food, beverage, and fitness - Development and training opportunities **Key Responsibilities** - Meet,...


  • Delta, Canada Cascades Casino Full time

    **Job Type: Relief** Wage: $20.49 **The Gateway to Your Future** You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you. In this pivotal...

  • Guest Experience Lead

    4 weeks ago


    Delta, Canada Lululemon Full time $21 - $24

    Who We Arelululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on...

  • Rental Service Agent

    4 months ago


    Delta, Canada Indie Campers Full time

    **THE ROLE** We’re looking for travel enthusiasts with a passion for guest service for our depot in **Delta - Vancouver**. You’ll be the face of our company, reporting directly to the Branch’s Operations Supervisor, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking...

  • Rental Service Agent

    1 month ago


    Delta, Canada Indie Campers Full time

    **ABOUT US** Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform,...


  • Delta, Canada Platinum Leaf Facilities Inc. Full time

    APPOINTMENT MAKING AGENT - VANCOUVER Our Appointment Agent is responsible for setting appointments for our sales team. They will be responsible for identifying potential clients, reach them on the phone, and scheduling an appointment for a sales representative for a follow-up visit. We are small business setting; you have the option of working in office or...

  • Call Centre Agent

    3 days ago


    Delta, Canada Trail Appliances Full time

    Trail Appliances is the leading independent appliance retailer in Western Canada. With 12 showrooms, 3 distribution centers and offices in Richmond, Cloverdale and Annacis Island, we’re a fast-growing company with over 550 employees in British Columbia. **As a Call Centre Agent (Service & Repair), you will...**: - Respond to incoming requests, coordinate...

  • Call Centre Agent

    6 months ago


    Delta, Canada Trail Appliances Ltd. Full time

    Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices...

  • Reservations Agents

    6 months ago


    Delta, Canada Fraserway RV Full time

    Fraserway RV is Canada’s largest vertically integrated RV Company. We are industry leaders in selling, servicing and renting recreational vehicles throughout Canada and as a team do everything possible to ensure our customers’ vacation dreams are realized. We are looking to hire for the position of **Retail **Reservations Agent** to join the Team at...

  • Call Centre Agent

    4 months ago


    Delta, Canada Trail Appliances Ltd. Full time

    Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3...


  • Delta, Canada Disability Solutions Full time

    Description & RequirementsWho We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our...


  • Delta, Canada Fraserway RV Full time

    Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career? We are looking to hire for the position of **On-Road Support Agent** at our Delta, BC location. This posting is for both **Seasonal Full-Time or Seasonal Part-time position** status. Duties range from answering simple...