IT Analyst

The Opportunity:
Our growing IT Service Desk is looking for an IT Analyst (6-month contract) to join the team. You are a diverse IT professional, responsible and accountable for Internal customer support, troubleshooting and resolution of daily support incidents and user requests. Provisioning access and addressing configuration changes, you take pride in supporting teams that use a variety of SaaS tools. You are a versatile member of the team, you are ready to jump in to support the System Engineers, Asset Management team and your team of Tier 1 and 2 IT Analysts. A Critical thinker who enjoys solving problems, and thinks outside of the box to assess problems and provide functional, efficient solutions. This is a great chance to make your mark in a maturing IT organization and grow your technical skills.

What you’ll be doing every day:
- Facilitate the day-to-day operations of IT systems- Provide exceptional customer service through active listening, troubleshooting and resolution of support requests- Using your knowledge of ITIL to ensure current best practices and policies are being followed- Support the IT Service Desk as a technical escalation resource- Create and edit high-quality technical documentation- Technical SME and ownership of IT systems and SaaS platforms as assigned by the IT Manager- Work closely with the Tier 1, Tier 2, Asset management and System Engineering teams to ensure industry-leading technical support- Engage as a technical resource in configuration, implementation and rollouts of new technologies being added to our stack.- Standardized process and procedural analysis, review, development- A willingness to step in and perform a variety of tasks to support the IT Service Desk, like new-hire onboarding, access provisioning, termination and offboarding, account management, audit and report development.

What you bring to the table:
- 2-3 years of experience in support and administration IT systems such as: Google Workspace, Active Directory, Office 365, Adobe suite, Workspace One, Amazon Workspaces, FrontApp, Atlassian Products (Confluence, Jira), Zendesk- A demonstrated working knowledge Mac and Microsoft OS platforms- Experience working with Mobile Device management platforms- Configuration, Deployment and support of Mobile devices, Cell phones and VOIP telephony- Experience in supporting multiple communication platforms such as: Basecamp, Zoom, Google Meets, Slack- Experience in managing and tracking IT assets (Hardware and Software)- 2-3 years experience supporting Mac Devices and experience in supporting Linux Operating systems.- A demonstrated working knowledge of VDI or DaaS technology, specifically AWS Workspaces or VMWare Horizon- An eye for identifying, troubleshooting and solving complex enterprise problems with IT systems and solutions- Experience in supporting customer submitted incidents through Zendesk- Capability for critical thinking, complex decision making and engaging in the resolution of ambiguous tasks

Ideally, you also have experience with some of the following:
- Certifications in AWS, Google Workspace, VMWare, Microsoft, or similar- Working knowledge of Spreadsheet and reporting dashboard development- Experience in requirements analysis, development and implementation of Standard Operating procedures- Knowledge of Scripting languages such as: PowerShell, Python, Java Script

Remote

Life at ApplyBoard:
By joining our team, you have the opportunity to:
- Join the fastest-growing technology company in Canada, with many opportunities for growth and advancement- Work alongside a globally diverse team of over 1,500 team members based in over 25 countries, who speak more than 75 languages.- Make a difference in the lives of thousands of students as they explore educational opportunities- Want to learn more about ApplyBoard, read our- Life at ApplyBoard Blog
- , and be sure to follow us on our- LinkedIn page
- .

About ApplyBoard

ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50 list in 2019 and #2 in 2020.

ApplyBoard was also been named to LinkedIn’s list of Top Startups in 2020 and 2021 and TechTO’s list of top Canadian Rocketship companies to accelerate your career in the Tech Industry.

In 2021, ApplyBoard announced a C$375M Series D funding on a C$4B valuation. This funding will allow us to further invest in our technology, grow our team around the world, and serve more students on our mission to educate the world. Thank you for your interest in ApplyBoard. Please note that only qualified applicants that have been selected for an interview will be contacted.

ApplyBoard is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any accommodations or assistance during the recruitment process, please let us know.