Inforce Administrator

Inforce Service Administrator - Hybrid (based out of Winnipeg location)

Do you have a passion for service excellence, with a desire to create positive experiences for customers? If you do, keep on reading

HUB Financial Inc. has an exciting opening for you in our Winnipeg office We have built a culture at HUB that is focused on helping our customers grow their business, and our employees get the most out of their careers.

The Inforce Service Administrator role offers a variety of responsibilities, and we are seeking someone who ‘gets’ customer service and is looking for a challenging role in a fun environment. This role offers the opportunity to build strong relationships with our customers (Life Insurance Advisors) and carriers (Life Insurance Companies) through seamless customer service and support. Still interested? See more below.

**What’s it like working here**:
A positive, inclusive, and fun environment where we value diversity

**We are a results-driven organization with three equal focuses**: results, processes and relationships

Your effort and attitude matter

You will be relied upon as a trusted member of the team

You will learn and grow (we will help bring out the best in you and yes, you are allowed to make mistakes, and that’s okay)

**What we need you to do**:
Liaise between policyholder, advisors and insurance carriers

Handle a variety of service inquiries throughout the lifecycle of a life insurance policy

Maintain an understanding of the different Insurance Carriers’ inforce-related processes

Exercise sound judgement when providing administrative support and guidance

Reception duties for our Winnipeg location - redirecting phone calls

Various administrative and operational duties, such as coordinating courier pick-ups and accepting deliveries

**You will be successful in this role if you have**:
A positive attitude, the constant desire to help others, curiosity, and the ability to deliver consistently

Clear written and oral communication skills

Ability to identify and analyze problems and provide optimal solutions

Previous life insurance industry experience

Practical experience with MS Office Suite and online meeting platforms

Working Conditions

Normal office environment and/or hybrid

HUB Financial is a wholly owned subsidiary of HUB International - a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services through offices located across the United States and Canada. HUB International is ranked among the top insurance brokerages in the world.

\#LI-TD

Department Office Administration & Clerical

**Required Experience**: 1-2 years of relevant experience

**Required Travel**: No Travel Required

**Required Education**: High school or equivalent

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International