Parts Advisor

7 months ago

Kitchener, Canada Mercedes-Benz Kitchener Waterloo Full time

**Reports to**: Parts Manager

**Summary**

This position is responsible for the picking of parts and their delivery to internal customers and helping to maintain a clean and well stocked inventory.

**Duties and Responsibilities**
- Assists with receiving goods, check and count items unloaded from the suppliers and report any discrepancies to management.
- Assists all customers in selecting required parts ensuring optimum customer service.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Uses company vehicle to drop off or pick up parts from suppliers/customers.
- Picks parts using picking ticket and deliver to technician’s work bench.
- Returns all parts from workshop that are not needed or required by technicians.
- Retrieves and delivers tire packages to technicians.
- Assists in labeling tire packages.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Locates out of stock parts from outside source and submits an emergency order, if necessary.
- Follows up on back ordered parts.
- Notifies the Service Advisor and the customer when special order parts have been received.
- Notifies the body shop when all parts have arrived and when they will be delivered.
- Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Makes sure all internal requests for parts are billed on service repair order.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, insurance estimates and special-order parts.
- Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
- Sets-up orders for daily shipment, delivery or pick-up.
- Develops and maintains an efficient and current file and record management system both for electronic and paper correspondence and documents.
- Maintains customer and company confidence by keeping information confidential and secure.
- Maintains a positive working relationship with team members and management in a team environment.
- Performs other duties as required by the Parts Manager to ensure the successful operation of the dealership.
- Complies with company and department policies, procedures and standards.

**Skills and Qualifications**
- Experience in automotive field.
- 1-2 years of working experience as a Shipper/Receiver or Parts Runner is an asset.
- Valid Ontario Driver’s License and a clean driver’s abstract.
- Aptitude for numbers.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Detail oriented and excellent organizational and multi-tasking skills.
- Ability to work cohesively with employees and managers as part of a team.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- Ability to maintain confidentiality of pertinent data.
- Must be able to lift and carry products weighting up to a maximum of 50lbs.

**Job Type**:Full-time

**Salary**:$40,000 - $50,000 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program

**Schedule**:

- 8 hour shift

**Supplemental pay types**:

- Overtime pay

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