Field Service Technician

**Job Summary**

The Field Services Technician is responsible for providing professional on-site technical and customer service and support to new and existing clients by performing in-house and field installation, repairs and maintenance on all HARD-LINE equipment. This position involves frequent travel to work at various sites, both underground and/ or surface.

**Key Areas of Responsibilities and Associated Duties**
- Installation expertise, calibrating, configuring, testing, maintaining, evaluating and troubleshooting, pre-commissioning.
- Commissioning and repair as necessary on remote controls, Tele-operated equipment, including all new technologies developed.
- Travel to various locations both domestic and international.
- Help the research & development team with the integration of new technologies and equipment.
- Perform scheduled and unscheduled maintenance of equipment and associated equipment.
- Provide installation expertise at customer sites as well as conducting pre-installation assistance.
- Read and review blueprints, plans, specifications and other documentation to prepare for start-up or service.
- Capture all field changes required for proper documentation when completing a job.
- Build customer relationship in a professional manner through solution-oriented communications and service.
- Assist in manufacturing or engineering with customer projects, as well as unit refurbishment or replacement at the customer site or the HARD-LINE manufacturing facility.
- Provide technical support to other Field Service Technicians in the field.
- Complete accurate time records, technical reports, failure reports, etc.
- Stay current with industry, customer, product developments and technical best practices.
- Other duties as required.

**Qualifications**
- Technical certification or Diploma in electronics, electrical field or other relevant field
- 3 to 5 years relevant field experience
- Valid passport and driver’s license
- Experience working in an ISO 9001 environment would be considered an asset

**Mandatory Qualifications for Employment**
- A valid G driver’s license is a mandatory requirement for ongoing employment in the role of Field Technician.
- Should a Field Technician lose their license and be unable to manage the travel requirements of their position; the employee may be unable to perform the required duties of the role.
- Under those circumstances, the Company may be required to terminate the Employment Agreement.
- Must be willing and able to meet mandatory site requirements
- Must be willing to travel

**Core Competencies**
- Ability to read and interpret equipment schematics.
- Ability to work on short notice varied shift schedules and to travel as required.
- Ability to work underground is required.
- Above average knowledge of computer software (Word, Excel, AutoCAD, etc.).
- Flexible, self-motivated, and driven to achieve customer satisfaction goals and targets.
- Ability to work alone or in a team setting.

**Working Conditions & Physical Demands**
- Must be able to work on surface or underground and may be exposed to harsh work environments.
- Use of personal protective equipment, including steel toe boots, safety glasses etc.

**Salary**: From $27.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Work Location: In person