IT Support

**Orgill Canada Hardlines, ULC is the wholly owned Canadian based subsidiary of Orgill, Inc., the largest and fastest growing independently owned hardware distribution company in the industry. Orgill, Inc. is recognized as the industry leader for its development of innovative retail programs and services that are designed to fulfil a simple mission**:
**Help Our Customers Be Successful**

**Position Summary**

IT Support & Printer Operator is responsible for daily IT support including printing operational documents for the Distribution Centre and addressing other technical issues that may arise.

**Duties and Responsibilities**
- Hours of Work: 10 am - 6 pm Monday through Friday
- Provide on-site technical assistance in both office and warehouse environments - PC, Laptop, Tablets, Warehouse scanners, Office printers, Impact printers, Laser printers, Warehouse printers, Networking
- Troubleshoot, clear jams, clean and call vendors when necessary for repairs
- Minor PC repair, laptop battery replacement
- Printing or reprinting warehouse labels, price stickers, and reports as needed
- Create and track issues in Orgill's ticketing system
- Request invoices and manifests regularly
- Ability to cover alternate shifts for vacation and sick coverage
- Additional duties as assigned

**Skills and Qualifications**
- Minimum College Diploma with a focus on computers/networking.
- Strong IT user support skills for Windows 10, Microsoft Office Suite and Google Workspace
- Experience with thermal printers, impact printers
- Familiarity with supporting Citrix end users
- Understanding of networking in a warehouse environment
- Knowledge of in IBM iSeries/AS400 is an asset
- Organized
- Attention to detail
- Self-starter and take initiative
- Criminal background check
- Reference checks
- Employment verification

Orgill Canada Hardlines, ULC is an equal opportunity employer; this position is offered in accordance with this principle. Accommodations are available at all stages of the employment process.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person