Crew Member

2 weeks ago

Toronto, Canada Illuminated Escapes Full time

Toronto Kayaks x Illuminated Escapes is Canada's first transparent, LED, and Bluetooth-equipped hybrid kayak-canoe rental company, offering unique, immersive, and unforgettable experiences. As we embark on our fourth season, we are seeking a passionate and customer-oriented Crew Member to join our Toronto team.

As a Crew Member, you will be responsible for ensuring that our guests have a seamless and enjoyable experience. Your tasks and responsibilities will include:
**Tasks & Responsibilities**:

- Daily site setup, including setting up equipment, signage and preparing the rental area for guests.
- Welcoming guests, validating their online bookings, and processing payments via POS devices.
- Educating guests on proper equipment usage, water safety, and providing any necessary assistance.
- Preparing and receiving returned rental equipment (cleaning, inspecting and maintaining equipment).
- Providing exceptional customer service by responding to customer inquiries, concerns, or directing them to the manager when necessary.
- Aiding in emergency situations.

**Qualifications / Knowledge, Skills & Abilities**:

- Experience working on teams, with heavy reliance on team to accomplish goals.
- Exceptional customer service skills.
- Some heavy lifting is required; must be able to lift up to 40 lbs (19 kg), bending, kneeling, standing for extended periods of time.
- Can swim / comfortable in water as employees may have to enter water up to their knees.
- Exposure to weather conditions such as heat, sun, rain, humidity may occur. Please note, work availability is weather permitting as we do not operate in heavy rain and/or windy conditions.
- Current Standard First Aid with CPR-C Certification is preferred, but not required.
- Current NL (National Lifeguard) Certification is preferred, but not required.

**Job Types**: Full-time, Part-time, Fixed term contract, Seasonal
Contract length: 5 months

**Salary**: $16.55 per hour

**Benefits**:

- Store discount

Day range:

- Monday to Friday
- Weekends as needed

Shift:

- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Night shift

Work setting:

- Specialty store

Application question(s):

- Are you a Canadian Citizen?
- Are you able to work 10-12 hour shifts?

**Education**:

- Secondary School (preferred)

**Experience**:

- sales: 1 year (preferred)
- customer service: 1 year (preferred)

Licence/Certification:

- First Aid Certification (preferred)
- NL Certification (preferred)

Work Location: In person

Application deadline: 2024-05-13
Expected start date: 2024-05-13

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