Us Dispatcher
6 months ago
Job Summary:
We are seeking a skilled and detail-oriented Dispatcher to join our team. As a Dispatcher, you will play a crucial role in coordinating transportation logistics and ensuring efficient operations. Your ability to analyze information, communicate effectively, and utilize transportation management systems will be key to your success in this role.
**Responsibilities**:
- Booking cross-border loads for Canada and the U.S.A.
- Clearing customs for cross-border loads
- Receive and analyze customer orders, ensuring accuracy and completeness
- Coordinate with drivers and carriers to schedule pickups and deliveries
- Utilize transportation management systems to track shipments and monitor progress
- Communicate with customers regarding order status, delays, and changes
- Provide excellent phone etiquette when interacting with customers and drivers
- Enter data accurately into various systems for record keeping purposes
- Collaborate with shipping and receiving teams to ensure smooth operations
- Maintain effective communication channels with internal departments and external partners
- Resolve any issues or conflicts that may arise during transportation operations
**Skills**:
- Proficient in using transportation management systems for tracking shipments
- Strong analytical skills to assess information and make informed decisions
- Excellent phone etiquette and communication skills, both verbal and written
- Ability to enter data accurately with attention to detail
- Familiarity with shipping and receiving processes and procedures
- Knowledge of Loadlink or similar inventory management software (Fleetmanager, Avaal, etc.)
- Experience working with third-party logistics (3PL) providers is preferred
- Typing speed of at least 40 words per minute
**Salary**: $48,000.00-$84,000.00 per year
Schedule:
- Monday to Friday
- Weekends as needed
**Experience**:
- dispatching: 2 years (preferred)
Work Location: In person
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