Bartender/server

**PRIMARY FUNCTION**

As a Bartender, your main role is to provide exceptional service at the bar, fulfill drink orders for the lounge and dining room, restock liquor and wine racks. Delivering high-level customer service, maintaining a safe environment, and efficiently handling orders are key aspects of your responsibilities.

As a Server, your main role is to provide excellent customer service through prompt order taking, professional wine and menu recommendations, timely food delivery and anticipating guest needs. Build loyalty through personalized interactions and flawless execution.

**REPORTS TO**
- Food and Beverage Manager/Banquet Manager/Food and Beverage Supervisor

**HOURS**
- As required

**DUTIES & RESPONSIBILITIES**

As a Bartender:

- Mix and build drinks according to company standards.
- Deliver consistent high-level customer service.
- Maintain a safe environment and address problematic guests when necessary.
- Keep the bar area clean and organized.
- Conduct end-of-shift inventory.
- Take and process orders promptly, ensuring guest and server satisfaction.
- Handle payments and complete cash outs.
- Wash and polish glassware.
- Anticipate guest needs and adhere to the “half-full” rule.
- Bartend at functions in addition to regular duties.

As a Server:

- Deliver welcoming, attentive service, answering questions on menu.
- Make recommendations, upsell based on preferences.
- Input orders accurately; communicate with kitchen staff.
- Prepare and deliver checks; process payments.
- Perform tableside wine, food preparations elegantly.
- Maintain cleanliness of stations, dining areas
- Assist with setups for functions, group events.
- Attend pre-shift meetings, trainings, staff meals.
- Comply with appearance standards per handbook.
- Adhere to all safety, Service Excellence principles.

**EXPERIENCE**
- Team player with a friendly disposition.
- Previous bartending experience preferred.
- Restaurant service experience preferred.
- Wine knowledge an asset.
- Upbeat personality with passion for hospitality
- Comfortable working on feet for long periods
- Well-groomed and professional appearance.
- Valid Serving It Right or provincial equivalent.
- Open availability - able to work variable shifts.