Manager, Digital and Learning Design

4 months ago

Vancouver, Canada Pedalheads Bike Camps Inc. Full time

**Who we are**

We are a fast-growing leader in children’s programming who offer high-quality bike and swim lessons across North America.

**Our mission**

We inspire kids to believe in themselves.

**Why you’ll love working at Pedalheads**

**Growth**

Pedalheads has 250+ locations in 40+ cities with 3000+ amazing staff who get to teach 80,000+ children every year. Pedalheads has grown more than 50% over the past 5 years while maintaining a “love what you do” culture with considerable flexibility and opportunity for professional growth.

**Culture**

Our people consistently attribute their love of working at Pedalheads to the culture and team. We’re all about creating a supportive, energizing team environment with fun, friendly and driven people.

**Opportunity**

We are passionate about developing our people and teams to their highest potential, with a high value on trust and empowerment. Our progressive, collaborative culture and ambitious North American expansion plans translate into all kinds of career growth and development opportunities.

**Purpose**

By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child. Pedalheads also offers a generous bursary program and give back program through annual social giving, and we are continuously working on meaningful ways to make communities better for having us there.

**The Role**

As the Manager, Digital and Learning Design (P&T), you are an integral part of the development and implementation of our learning content, including our programming initiatives and training programs. Your role is part instructional design, part project managing, and part ensuring we have “smooth systems” in place. You get excited when we hit our departmental goals, especially when they involve learner data. While working with multiple departments, you strive to create a successful learning experience for all.

**Your Responsibilities**
- Oversee our Learning Management System (LMS) and bring it to the next level by expanding the use of our current platform (Absorb) and being up-to-date on upcoming trends.
- Analyze the LMS data to ensure efficiency and user management are optimal, and update processes with a focus on continuous improvement.
- Design, build, evaluate, and continuously improve our asynchronous e-learning content and printed programming content, with the support of our Specialist, Design, and Learning Coordinator.
- Support the development and implementation of new programming initiatives.
- Work collaboratively with departments, such as Operations, People & Culture, and Customer Care, to improve training processes, and programming needs.
- Work with Senior Manager, Programs & Training, to prepare proposals for training changes and new initiatives based on observations and employee feedback.
- Willing and able to attend our camps and lessons to have a comprehensive understanding of our programming.
- Assist with the facilitation, and organization of our in-person training initiatives, as needed.
- Stay updated on program knowledge and informed of changes in company policies.
- Other duties as assigned.

**Skills, Knowledge and Experience**
- Team Player & Strong Communicator - you have excellent communication and collaboration skills and can work with all levels and functional areas of an organization
- Relationship Builder - you build and preserve trusting relationships with year-round and seasonal co-workers
- Passionate and collaborative - you participate and represent the company brand proudly
- Strong commitment to quality - you take pride in your work and strive for excellence
- Leadership - you are a mature and dynamic leader who is enthusiastic and brings a positive energy
- Responsible - you take initiative and take charge of situations
- Organizer and Planner - you love to plan, organize, and schedule efficiently and productively
- Flexible and adaptable - you adjust quickly to changing situations and the seasonality of our business; you are able to work occasional evenings and weekends
- Has fun - you understand the importance of team bonding and supports a social workspace

**Qualifications**
- Post-secondary education in Instructional Design, Human Resources, Sports Recreation, Education, or an equivalent combination of education and experience
- Leadership experience and proven strong written and verbal communication skills
- Minimum of 3-5 years’ experience overseeing an LMS. Preference if the experience is with using Absorb
- Experience in authoring e-learning courses, and using an authoring tool, such as Articulate Rise and/or Storyline
- Understands adult learning principles, instructional design principles, and/or various learning approaches
- Experience working in recreation and/or children’s programming is an asset
- Must have a valid driver’s license and passport; you’re willing to travel to Pedalheads locations across North America, as needed
- Located

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