Print/mail/scan Production Associate

4 weeks ago

Oakville, Canada Xerox Full time

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- City- Oakville- State/Province- Ontario- Country- Canada- Department- Service Delivery- Date- Thursday, April 27, 2023- Working time- Full-time- Ref#- 20022811- Job Level- Individual Contributor- Job Type- Experienced- Job Field- Service Delivery- Seniority Level- Entry Level**Description & Requirements**:
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**About Xerox Holdings Corporation**

**Overview**:
The **Print/Mail/Scan Production Associate **will provide support and advice to Xerox clients in relation to the print room document services. They will be the point of contact for Document Production and Processing including printing, copying, scanning, and finishing requests and queries from staff.

**Scope**:
Monday through Friday, 8 a.m. - 4 p.m.

Onsite at Ford Motor Company of Canada Limited
1 the Canadian Road, Oakville, Ontario

**Primary Responsibilities**:

- Provide onsite print room-based services to client staff in the areas of Print, Copy, and Scan by utilizing the Xerox devices located in the Xerox print room along with various pieces of Finishing Equipment, for binding, guillotining, and folding of printed/copied materials
- Provide 1st level fixes to print room and fleet devices including the clearing of paper jams, replacing consumables, and troubleshooting printing issues. Drive toward the delivery of contractual services and expansion of non-contractual services thus contributing to the Xerox business targets and plans
- Provide Document processing Services as required e.g. - hybrid mail i.e., scanning inbound/outbound post, etc.
- Stock Management - Consumables/Paper supplies management and ordering
- Provision of ad hoc tasks & services e.g., print procurement
- Activity Reporting - track through to process completion of all print/scan/mail tasks as above for reporting and audit purposes
- ** Device Maintenance**:

- Operate and maintain print room devices
- Provide 1st level break-fix across fleet
- ** Management Reporting**
- Ensure accuracy of job submission & tracking details through to job completion
- Customer Satisfaction reporting for Management Information production
- ** Stock Control**: full stock management of consumables, folders, stationary, paper, etc. Liaising with the team to ensure stationary levels and paper stock orders are placed as required to ensure SLAs are met, including
- Storage
- stock takes
- supplies ordering process
- ** Client Relations**:

- Job requests - as the first point of contact ensure all job submissions are fully understood - including timelines - and expectations are clearly defined through to job completion notification to the end customer, negotiating and agreeing on changes as necessary to ensure customer satisfaction
- Work with DCA onsite to Develop and maintain good working relations with Key Customer Contacts and highlight any risks/opportunities within the contract to SDM and/or CSE.
- Support Account development by identifying opportunities for growth and introduction of additional services e.g. external print procurement

**Qualifications**:

- Experience in a customer-facing role
- Proven ability to work under pressure handling multiple tasks to ensure the timely completion of all activities
- PC skills including the ability to use Microsoft Office Applications (Excel/Word/PowerPoint) Outlook, Adobe Acrobat, etc.
- Health and Safety awareness and compliance
- Ability to work independently on own initiative whilst fostering teamwork in order to achieve desired results.
- Ability to work under pressure and respond to changing priorities.
- Problem-Solving - The ability to analyze issues and to find a resolution to problems by using a rational, systematic approach
- Proven track record in Customer Services environment with a strong customer-centric focus
- Excellent communication skills, both verbal and written

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