Business Systems Analyst

2 weeks ago

Toronto, Canada Symbiotic group Full time

Responsibilities:
Requirements Gathering and Analysis:

- Collaborate with stakeholders to elicit and clearly document complex business and technical

requirements.
- Describe and break down work into features and user stories that agile teams will deliver

(product backlog management).

Data Analytics:

- Utilize data analytics tools/techniques to extract insights, with a specific emphasis on analyzing

data generated within content management systems (user engagement, solution performance).
- Demonstrate advanced proficiency with Excel for data manipulation, analysis, and reporting.

Content Management:

- Technical understanding of the discipline of content management and delivery (Application
- Programming Interface review and analysis).
- Understanding how content is structured and used in the Component Content Management

Systems
- (CCMS) system for authoring, reviewing, management, translation management, publication,

delivery, and experience.
- Understanding/Exposure to Azure builds/pipelines

Quality Assurance:

- Work closely with the quality assurance group to review test plans/strategies and make

recommendations.
- Being hands on with validating system(s) throughout the Software Development Life Cycle
- Manage User Acceptance Testing and other Business validation ceremonies.
- Ability to analyze findings to determine the severity and set priority based on the business

need/value.

Metrics and Reporting:

- Develop and maintain key performance indicators (KPIs) and metrics for measuring the success

of business processes and systems.
- Enhance the quality and relevance of reports through effective metrics and reporting practices.

Communication:

- Effectively communicate complex technical concepts to both technical and non-technical

stakeholders.
- Facilitate effective collaboration through clear and concise communication.

Scrum and Agile Methodologies:

- Participate in Agile and Scrum ceremonies.
- Collaborate with development teams to prioritize and refine user stories specific to the tools

and technologies in use.

**Qualifications**:

- Bachelor’s degree in business administration, Information Technology, related field, or

equivalent experience
- Experience as a technical Business Systems Analyst.
- Ability to facilitate group discussions and elicit requirements from stakeholders.
- Ability to manage multiple initiatives and adapt to shifting priorities.
- Ability to synthesize and document business, operational, and technical requirements to

development teams.
- Exceptional communication (verbal and written) and interpersonal skills.
- Excellent understanding of content management systems and authoring tools (e.g., RWS Tridion

Docs, Adobe, DITA Open Toolkit, WordPress).
- Experience with Scrum and Agile methodologies.
- Experience with Azure DevOps or another Agile project management tool such as Jira.
- Proficiency in data analytics techniques and tools.
- Experience with Generative AI concepts and systems.

**Job Type**: Fixed term contract

Pay: $40.96-$85.88 per hour

**Benefits**:

- Dental care
- Paid time off
- Vision care

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