Manager, Field Operations

3 weeks ago

Toronto, Canada Bell Canada Full time

As the largest high-tech team in Canada, Network and Technology Services builds cutting edge fibre and 5G networks that drive how Canadians connect with each other and the world Our team is at the forefront of developing Bell’s leading products and services: Fibe TV and Internet, Wireless, Smart Home, cloud, security and IoT. We enable the delivery of the best content from Crave, TSN/RDS, iHeart Radio and dozens of other leading media properties to our customers any time, on any device.

**Responsibilities**:

- Use your proven and demonstrated leadership, technical, personal and project management skills to supervise and lead the WNFO team in North Central and Northeastern Ontario in their duties related to day-to-day, short and long term departmental and project deliverables and objectives
- Accountability for overall successful people development and performance management of a team of wireless field technicians
- Coordinate and support emergency maintenance activities
- Resource prioritization, delegation and allocation of WNFO team and contractors
- Supervise contractor progress and ensure high quality, on-time and on-budget delivery of deliverables
- Provide support and lead initiatives with 3rd party (3P) contractors/vendors
- Accountability for overall 3P maintenance budget and delivery of cost improvement initiatives
- Manage team annual capital (CAPEX) and operating (OPEX) budgets with a focus on cost improvement
- Coordinate activities with other Wireless Network teams and Bell Canada to support Bell Mobility’s business and network implementation
- Accountability to monitor network key performance indicators (KPIs) and initiate improvement tactics
- Drive alignment with other WNFO teams and leads with a best practices and continuous improvement mindset
- Provide after hours Management On-call support for the Wireless Network Operations Center and WNFO wireless field technicians
- Plan, forecast and recommend work tools necessary for better resource management
- Justify and identify resource constraints/needs to fulfill WNFO deliverables
- Instill an atmosphere of accountability and responsibility within the team
- Drive innovation by fostering an atmosphere of open communication
- Uses appropriate delegation to create a sense of ownership that empowers individuals
- Develop self and talented individuals by matching growth opportunities with personal interests; create a culture of learning
- Develop process improvements in collaboration with other internal and external associates to eliminate waste
- Maintain and grow a team atmosphere by acknowledging contributions and celebrating successes
- Manage and work with facts, go and see
- Think end-to-end in the eyes of our customers

**Essential Qualifications**:

- Electronics Engineering Technology diploma or equivalent
- Solid knowledge of Telecommunication, RF and IP technologies
- 2 to 5 years experience in Wireline and/or Wireless Technologies
- Must have a valid Ontario Class G driver’s license and be able to demonstrate safe and responsible motor vehicle operation
- A clear Bell corporate and Police security/background check is required (Minimum of OPP Level 2 or equivalent)
- Excellent written, oral, and inter-personal communication skills
- Possess leadership skills with a passion for results
- Self-sufficient and strong ability to adapt to changes

**Preferred Qualifications/Competencies**:

- Previous experience in management or team leadership
- Demonstrate outstanding customer service skills
- Project Management experience and a track record of solid delivery results
- Experience in the Public Safety Radio communications field

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Management
**Job Status**: Regular - Full Time
**Job Location**: Canada : Ontario : Toronto
**Flexible work profile**: Mobile
**Application Deadline**: 02/10/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created: Canada, ON, Toronto

**Bell, one of **Canada's Top 100 Employers.

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