Activity Monitoring Clerk

4 days ago

Surrey, Canada Coastal Pacific Xpress Full time

You are an administrative guru who enjoys everything data entry related, with a love for Excel? Would you be interested in joining a fast-paced dynamic, Logistics company on their way to big things? Do you possess at least 2+ years of Administrative Experience, with all Microsoft Office Applications? Are you able to work a rotation schedule (4 days on, 3 days off, rotation)? If you are someone with an analytical mindset, loves administration, and meets the requirements above, then this might be the perfect role for you

Coastal Pacific Xpress is a seeking a passionate and motivated **Activity Monitoring Clerk** to join our winning team

**ABOUT US**:
Coastal Pacific Xpress is one of Canada’s largest supply chain companies, providing transportation services and handling of temperature sensitive products throughout Canada and the United States. Our customer base comprises of many of Canada’s leading companies within a wide range of industries, and we proudly serve to provide integrated and customized solutions to an array of logistics challenges.

**SCHEDULE**: 12 hour shifts: 3 on, 4 off, 4 on 3 off, from 6:00am - 6:00pm

***:
The Activity Monitoring Clerk is responsible for monitoring on time pick ups and deliveries of all freight. The Activity Monitoring Clerk works closely with internal and external Customers/Stakeholders, ensuring timely updates of any delays are communicated effectively and professionally in order to achieve high Customer Service results.

**KEY RESPONSIBILITIES**:

- Collaborates effectively with all team members in Transportation and Warehousing to achieve daily objectives.
- Provides the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience.
- Liaises with external carriers regarding requests or inquiries as well as collecting all data necessary and inputting into system for all loads.
- Follow up/review of any pending and current pick up or delivery issues from dayshift and communicating effectively with partner carriers and drivers.
- Processes messages from driver satellites in Truckmate and maintains mailroom volumes.
- Follows up with drivers on failed messages to improve the efficiencies of our processes.
- Answers phones and directs calls as required.
- Performs other duties as assigned in accordance with the company vision, mission, strategy and culture.

**KEY REQUIREMENTS**:

- 2+ years of administrative experience
- Proficient in Microsoft Office with an emphasis on Word, Excel, Outlook platforms
- Proficiency with Excel; ability to grasp new software quickly
- Personally demonstrates that external and internal customers are a high priority.
- Analytical mindset, organized, ability to maintain high level of accuracy
- Excellent written and verbal communication skills
- Identifies customer needs and expectations and responds to them in a timely and effective manner.
- Prioritizes workflow to ensure deadlines are met in a fast-paced environment. Adapts to shifting priorities.
- Ability to work collaboratively in a team, and independently
- Working knowledge of or ability to learn new transportation software systems
- High school diploma and post-secondary courses in a related field

**COMPANY BENEFITS**:

- Competitive salary
- Exceptional organization culture built on the pillars of high performance, collaboration, continuous improvement, and fun along the way
- Dental Care
- Vision Care
- Extended Health Care, including STD & LTD
- Pension
- RRSP Matching
- Employee Recognition and Rewards program
- Opportunities for growth and development
- And much more
- CPX is committed to accommodating applicants with disabilities throughout the hiring process and will work with all applicants requesting accommodation at any stage of our process. If you require additional accommodations, please reach out to Taran Sandhu._

**Job Types**: Full-time, Permanent

**Salary**: From $43,500.00 per year

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