Director, Aarr

**KEY ACCOUNTABILITIES**:
Oversee and contribute fully to the development and control of INDOCHINO’S Alteration, Appeasement, Remake and Refund strategy.

By joining us as our Director, AARR you’ll get the following benefits, along with a great salary:

- Flexible and Hybrid Working Environment
- Discounted Employee pricing
- Free Suit Every Year
- 3 weeks’ vacation on joining the company
- Paid Birthday Time Off
- A great team - the people here really are great
- Compensation range: $100,000 - $105,000

**RESPONSIBILITIES**:

- Responsible for the operational efficiency and excellence of the Company's AARR reporting as well as operational aspects of the Company's AARR monitoring.
- Improve the efficiency (resource utilization) of the operational workflow of the In-house tailors
- Evaluate and optimize alterations and Remakes T&Cs, and workflow
- Ensure timely Fit training are provided to the Retail team in coordination with the Fit trainers
- Develop a SOP for remakes and alterations and ensure it is being followed across the board
- Develop AARR reports and Dashboards which align with the companies T&Cs and the financial metrics. Multiple reports need to be developed for different stakeholders.
- Ensure the AARR reports are accessible on BI
- Evaluate AARR processes and ensure optimal monitoring
- Optimize, supervise and train Retail & CE team
- Managing T&Cs
- Create a process flow of approving remakes and alteration including approving exceptions to the T&Cs
- Decision making process of alteration vs remakes
- Verify all remakes and create approval metrics for multiple alterations and remakes
- Working with China team and Dayang to identify gaps and suggest constant improvements
- Working with the Finance FP&A team in developing an incentive structure to bring down the remakes and alteration cost
- Report to P&C any findings of Employee misuse of policy
- Audit Report submitted to Finance on a monthly basis (allow us to track any variance throughout the year)

**REQUIREMENTS**:

- At least 7+ years of relevant leadership in Internal control and operational efficiency role
- Ability and desire to flex from big picture strategic thinking to rolling up the sleeves and getting into the details; strong analytical capabilities at the micro and macro-level
- Proven ability to identify existing opportunities, foresee upcoming challenges, and effectively react
- Exceptional written and verbal communication skills with the inherent ability to lead, inspire, coach and mentor
- Proven success scaling growing companies - this is someone who should bring instant credibility because of his/her accomplishments
- Previous internal or operational audit experience would be an asset
- Track record of personal and team achievement with substantial contributions to the optimization of businesses through innovative thinking, people development, and an ability to make things happen
- Proven ability to influence others in this fast-paced business through fact-based arguments, detailed planning, a passion for results, and strong personal relationships with key stakeholders, from the front-line to the CEO
- Ability to develop and execute multiple priorities and approaches to meet objectives
- Proven ability to effectively communicate, influence and drive change
- Demonstrated proclivity to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals.
- Exceptionally strong problem-solving and analytical skills, with an ability to clearly identify strategic issues and make tough decisions
- Strong organizational skills and attention to detail, with a demonstrated ability to work independently, prioritize, and manage a high-volume of tasks, deadlines, requirements, and decisions
- An entrepreneurial mindset and a roll-up-the-sleeves work ethic - must be comfortable with ambiguity and rapid rates of change
- Other ad hoc reporting and duties as business requires