Account Manager, Surety Risk Management

3 months ago

Halifax, Canada Gallagher Full time

**Introduction**:
Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

**Overview**:
As the Client Solutions Manager, reporting to the Director of Client Solutions, you will be a key member of Gallagher's Surety team. In this risk-finance practice you'll work directly with clients to deliver the world-class customer service Gallagher is well known for. This is a phenomenal opportunity for collaboration and expansion, operational efficiencies and projects, aligned with the growth of Gallagher's Construction and Surety business

Work Environment Hybrid (Agile) - We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office. This position can be based out of Gallagher's Dieppe, Fredericton or Halifax offices.

**How you'll make an impact**:

- Evaluate and analyze contract documents, including bid bonds, performance bonds, and payment bonds and contract maintenance bonds to ensure compliance with established guidelines and regulations
- Collaborate with clients, brokers, and internal teams to gather vital information and documentation for bond issuance
- Conduct detailed risk assessments to pin point potential issues and mitigate risks associated with surety bonds
- Monitor and manage existing surety bond portfolios, including reviewing financial statements, assessing bond performance, and identifying potential claims
- Investigate and process surety bond claims, including reviewing claim documentation, conducting investigations, and negotiating settlements
- Stay updated on industry trends, regulations, and best practices, providing valuable insights and recommendations to improve the business's surety bond operations
- Provide outstanding customer service by promptly responding to client inquiries, resolving issues, and providing guidance on surety bond requirements
- Collaborate with internal teams, including underwriters, legal, and finance, to ensure compliance with company policies and procedures
- Follow up on payment for surety bonds, ensuring timely receipt of premiums and fees to maintain the financial health of the business

**About you**:

- Experience in surety bond underwriting and risk assessment
- Strong knowledge of surety bond regulations, industry standards, and best practices
- Good knowledge of markets and their policy wordings
- Knowledge of Carrier Portals an asset and EPIC and asset
- Excellent analytical and problem-solving skills, with the ability to assess complex financial information and make sound decisions
- Excellent communication and interpersonal skills, with the ability to effectively interact with clients, brokers, and internal stakeholders
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Strong organizational and time management skills
- Licensing in good standing
- Pursuing or willingness to pursue relevant insurance certifications or education (i.e. CIP, CAIB, CRM, etc) highly preferred #LI-SS1 #LI-HYBRID

**Compensation and benefits**:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Flexible medical & dental coverage to meet your household's needs
- Life, Dependent Life and AD & D Insurance options
- Retirement savings including RRSP including a company match, TFSA, pension and more
- Employee Stock Purchase Plan

**Other benefits include**:

- Educational expense reimbursement
- Employee assistance programs
- Discounted gym membership (GoodLife Fitness)
- Opportunity for flexible work arrangements
- Paid sick days & personal days
- Paid Time Off to Volunteer
- Employee education recognition program
- Employee referral bonus program
- LifeWorks Employee Assistance Program
- Matching Gift Program

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracin

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