Veterinary Office Assistant

3 weeks ago

Richmond, Canada Little Paws Animal Clinic Full time

Little Paws Animal Clinic is hiring and we need you Our team is growing and we are looking to make waves in the Veterinary industry.

We are an AAHA-accredited, fear-free practice clinic looking to put our unique stamp on Veterinary care and elevate the client and patient experience.

At Little Paws, you will find unparalleled benefits setting an industry standard. We treat our employees like family.

With a team of experienced veterinarians and staff, we strive to create a welcoming and nurturing environment where pets can receive the best possible medical attention and love they deserve.

Job Overview:
We are seeking a motivated and friendly Veterinary Office Assistant/Receptionist to join our team. As the first point of contact for our clients, you will play a crucial role in providing exceptional customer service and ensuring a smooth and positive experience for both pets and their owners. This position offers a unique opportunity to be an integral part of our clinic's daily operations and contribute to the overall well-being of the animals we care for.

**Responsibilities**:
Front Desk Operations: Greet clients with a warm and friendly demeanor, both in person and over the phone. Schedule appointments, manage client information, and update electronic medical records accurately.

Client Communication:
Effectively communicate with pet owners regarding appointments, treatment plans, and general inquiries. Provide clear and accurate information to address their concerns and needs.

Patient Care Support:
Assist veterinary staff with handling and comforting animals during check-ins and appointments. Maintain a calm and reassuring atmosphere for pets in the waiting area.

Administrative Duties:
Handle daily administrative tasks, including filing, data entry, billing, and processing payments.

Inventory Management:
Monitor and maintain inventory of office supplies, pet products, and medications. Coordinate orders as needed.

Hospital Cleanliness:
Help maintain the cleanliness and organization of the reception area, exam rooms, and common areas to ensure a welcoming and hygienic environment.

Compliance:
Adhere to clinic policies and protocols to maintain a high standard of patient care and client service.

Qualifications:

- High school diploma or equivalent.
- Prior experience in a veterinary clinic or animal-related environment is a plus.
- Exceptional customer service and communication skills.
- Compassionate and caring attitude towards pets and their owners.
- Strong organizational and multitasking abilities.
- Proficiency in using computers and basic software (e.g., MS Office, electronic medical record systems).
- Ability to handle sensitive and emotional situations with professionalism and empathy.
- Willingness to learn and adapt in a fast-paced veterinary setting.

Work Schedule: This is a full-time/part-time position, with up to 40 of hours per week. Flexibility to work weekends and holidays may be required.

How to Apply:
Positions for this unique opportunity are available for a limited time. Contact us now

**Job Types**: Full-time, Part-time
Part-time hours: 40 per week

**Salary**: $17.00-$22.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee assistance program
- On-site parking
- Store discount
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service/reception: 1 year (preferred)

Work Location: In person

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