Service Delivery Manager
1 week ago
The ISO Software Systems, Inc. continues to grow. Thanks to new projects and ensuing higher workload, the company has recently increased both its staff and its office size. The functional and technical support, as well as the development and business analysis teams are in Montréal.
Join our team as **Service Delivery Manager (M/F/d)** in Montréal.
**Responsibilities**:
- Primary contact for new contacts
- Meet customer needs, quality standards and have a good understanding of IT personnel requirements
- Communicate with the stakeholders to plan resources with the various organizations
- Account Management from start to finish, including the offer and order management, budgeting, controlling, and internal/external resource management
**Basic Qualifications**:
- 3-5 years of experience in IT sales / resources
- Excellent organizational skills and service/customer-oriented mindset
- Effective time management skills and a talent for processes
- Good interpersonal and communication skills
- Fluent in English
- Good working knowledge in French
**Our Offer**:
- A healthy mix of both working on premises and remote work
- Training on IT topics and our software
- Permanent employment in a family-run company with flat hierarchies
- Comprehensive training opportunities for your professional development, e.g., professional conferences, workshops, BarCamps
- Diverse innovative topics, as well as the use of the latest tools and methods make the ISO-Gruppe versatile, resilient and future-proof
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