Team Lead

1 week ago

Brampton, Canada Dynacare Full time

**DIS- Team Lead**

Dynacare is committed to supporting all employees to elevate their skills and grow throughout their time with us. We here at Dynacare thrive on building diversity and inclusion. We want everyone who joins to feel part of our team and community.

**You will contribute by**:

- Work under the direction of the Divisional Manager, assisting with day-to-day operations and administrative duties, escalating issues to the manager as needed.
- Lead, guide and coordinate all assigned work activities for the workgroup), in accordance with best practices and safe work practices and monitor to ensure that all is completed within the required deadlines.
- Within authority delegated by the manager, shift employees between assignments, and ensure coverage for late or absent employees, in order to meet the operational needs of the department.
- Attend regular meetings with the manager to discuss operational productivity, metrics, employee job methods and organizational updates/initiatives.
- In conjunction with the Manager, organize team huddles for sharing information related to day-to-day operations.
- Monitor, analyze and assist in achieving required metrics for the workgroup, proactively making changes or suggestions to improve; provide reports where needed.
- Within authority delegated by the Manager, assist with providing feedback and coaching to work colleagues, raising any quality related concerns to the attention of the Manager for actioning.
- Will support vacation relief efforts by taking on leadership activities in absence of the manager.
- Assist in building and maintaining a healthy and positive work environment based on trust, respect for others, open communication, and teamwork, serving as a model to others.
- Promote a customer centric philosophy within the workgroup.
- Ensure a safe and injury free work environment by promoting proper health & safety procedures.
- Ensure workplace accidents and injuries are recorded and the necessary protocols followed, in accordance with Dynacare’s standard operating procedures (SOPs).
- Assist in the onboarding and training of new hires according to the established processes.
- Ensure training files and recurring training is up to date for workgroup, along with the accompanying necessary documentation.
- Encourage and support an environment of continuous improvement and innovation.
- Works as a team member in the department and is available for support and able to fill any position within the group as operationally needed.

**Qualifications and Competencies you will bring**:
**Technical Skills**
- Proficient in Microsoft Office suite with intermediate proficiency in Word & Excel
- Technical and behavioral abilities meeting Dynacare core competencies, with evident potential to fulfill leadership competencies and help support Dynacare’s strategic imperatives.

**Leadership Competencies**
- Communicates effectively with others clearly; able to communicate with people at all levels
- Excellent listening skills, with the ability to respond with empathy and tact
- Flexible and adaptable, knowing how to give and receive feedback
- Exhibits a high level of self-awareness
- Resourceful with great problem-solving skills
- Has a positive attitude, with the ability to positively influence others
- Able to drive results and lead by example
- Able to work with mínimal supervision
- Excellent people skills with the ability to develops others
- Able to effectively time manage, handle multiple priorities, and deliver with strict timelines
- Able to clearly articulate and assist in executing the strategic objectives set out by the business
- Collaborate effectively across different functions, breaks down silos throughout the process
- Strong customer focus with the goal of offering best in class service to internal and external customers
- Continuous improvement mindset, always looking for innovative ways of doing things

I make a difference in people’s lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement.
- Caring
- I demonstrate strong empathy and genuine concern for my colleagues, patients and customers.
- Collaborative Team Player
- I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
- Passion for Quality and Continuous Improvement
- I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work.

If your qualifications and experience fit with this position, we will contact you to learn more. We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud t

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