Program Services Caseworker

6 hours ago

Sutton West, Canada The Salvation Army York Housing & Support Services- Sutton Youth Services Full time

**POSITION PURPOSE SUMMARY**:
The Program Services Caseworker - Drop In will work within the Drop-In Center. Provide residential, transition as well as outreach clients with encouragement and access to wrap around supports that ultimately lead to getting housed and staying housed. Supports and assists homeless and street-involved clients who access Sutton Youth Services Drop-In Center.

**ACCOUNTABILITIES**:

- Promote a comfortable and safe environment (i.e., the Drop-In center) where
- street-involved clients feel engaged and involved in healthy activities
- Facilitate orientation for Clients by taking basic, required information, provide any requested information, orient Clients to Drop In regulations and schedules
- Ensure client information is recorded in appropriate places
- Provide access to meals for outreach clients.
- Provide access to shower, toiletries, and towel to outreach clients
- Facilitate commencement of RRTIP for outreach clients
- Assist with supervision of clients
- Perform all necessary Clerical duties for Client documentation, including Drop In Services Forms, computer entries, Log Book entries, toiletries, towel & other required forms.
- Data entry of all required data fields in HIFIS and ESS.
- Report any safety issues that arise in the Drop-in to the Program Services Coordinator
- Build trusting relationships with clients who access services
- Ensure that all clients who access the Drop-In Centre are aware of Belinda’s Place’s available services, referring to the appropriate department/staff when necessary
- Follow up on what clients have asked for in a timely manner
- Link participants with housing, health and social services/supports (internal and
- external referrals)
- Provide crisis counseling and one-on-one support/brief intervention
- Provide advocacy where required

**Written and Verbal Communication**
- Develop and document business requirements, process and reports as needed
- Develop and document options and recommendations to issues and problems
- Support key stakeholders in understanding the implications of options and decisions

**Reporting**
- Create and maintain list of reports required for health and safety compliance purposes
- Support external reporting requests as needed

Perform other related duties as required.

**MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY**:

- Reports directly to: Program Services Coordinator
- Direct reports for this position: Program Services Coordinator/ Program Services Director

**WORKING CONDITIONS**:

- Working location is 20898 Dalton Rd, Sutton West, ON, L0E1R0 located inside our drop in area.
- 10% of position could entail driving if directed by supervisor. All staff will be compensated if program vehicle is not able to be used.

**The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct.**

**EDUCATION, EXPERIENCE, QUALIFICATIONS, CERTIFICATIONS, SKILLS**:
**Education, Qualifications and Certifications**:

- Completion of a College diploma in Social Sciences field or equivalent experience (minimum)
- Alternative combinations of education and experience may be considered.

**Experience and Knowledge Requirements**:

- Previous experience with people experiencing homelessness as asset (one to three years).
- Must have thorough knowledge and understanding of Youth’s issues.
- Knowledge and understanding of Mental Health/Addictions.
- Thorough knowledge and understanding of and a commitment to anti-racism, anti-oppression, and equity.
- Good knowledge of community resources.

**Skills and Capabilities**:

- Attention to detail, problem solving and analytical skills.
- Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
- Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
- Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
- Excellent oral and written communication skills (Processing/Desktop, Publishing, Spreadsheet/Graphing, Database computer skills essential).
- Valid Driver’s License would be an asset.
- Ability to work independently as well as part of a team.
- Must have good interpersonal/time management skills.
- Problem solving skills essential. The responsibilities associated with this position demand a high degree of confidentiality.

**The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.**

**Job Types**: Full-time, Pe

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