System Administrator
3 weeks ago
WHO WE ARE
Founded in 1986, Leger empowers its clients to make better decisions by providing the highest-quality market research and data analytics in North America. Joining our company means joining a team of 600 passionate people who are committed to their work. We are the largest Canadian-owned market research and analytics company, with 8 offices across Canada and the United States.
WHY YOU WILL LOVE WORKING WITH US
We are the benchmark in our industry, and we offer important strategic advice to our clients. We distinguish ourselves through our company culture, our transparent management, our dynamic attitude and our flat company structure. Our team is the basis of our success and as they say, birds of a feather flock together. If you want to join us and make a difference, our team is waiting for you
YOUR ROLE AS AN IT PROJECT MANAGER
As a member of the Information Technology team working under the VP of IT, the main task of the IT System Administrator is to ensure the smooth running of the business’s IT systems and infrastructure.
The System Administrator is responsible for installing, configuring, and maintaining the systems supporting the business’s activities. They must resolve technical issues and make sure that the best solution is implemented, all the while following up closely with internal customers and supporting the members of Technical Support. They are also responsible for ensuring the continuity of services offered by the business and for identifying problematic areas and implementing strategic solutions in time.
**_ Customer Service, Quality _**_and_**_ Efficiency_** are the three elements that determine the system administrator’s actions and decisions.
YOUR RESPONSIBILITIES
- Systems Management_
Systems management refers to any equipment supporting one or several computerized services. Services refers to all software used by the various business departments, such as Command Center, Decipher, Unit4, etc. This includes the servers and network computing equipment, such as concentrators, load balancers, and firewalls.
- Maintain the accessibility of the business’s computerized services
- Monitor and analyze how systems are used to ensure optimal performance
- Provide suggestions for improvements to existing services
- Anticipate and prevent service failures
- Ensure appropriate use of administrator privileges
- Identify and resolve malfunctions remotely or on-site
- Install or coordinate the configurations of IT equipment in Leger’s various offices
- Document systems and services so that the Technical Support can intervene when required
- Technical Support_
The System Administrator will primarily provide the Technical Support staff with any help they require to execute their responsibilities.
- Advise Technical Support staff when problems arise
- Make sure that all the information required to resolve a problem or request is well documented
- Provide short-term solutions to complex problems
- Provide, document, and implement the best solution for the issues encountered
- Provide advice and comment proactively when necessary
- Participate in the continuous improvement of customer service quality within the Information Technology team
- Continuously share best practice and knowledge with Technical Support staff
- Involvement in the Projects_
The System Administrator will contribute to several business projects by collaborating in the planning, Management, and implementation stages.
- Proactively participate in the development of the project’s implementation plan
- Install and configure systems required for the project
- Educate future users and Technical Support staff on newly implemented systems and services
- Document the use of newly implemented systems and services
- Anticipate potential problems and provide effective alternatives
- Install and configure systems and services whilst respecting security and business’s policies and procedures
- Customer Service_
The System Administrator will act as a technical resource on customer facing projects.
- Ensure customers’ needs and expectations are correctly understood
- Ensure effective and timely follow-ups of customers’ problems/issues and requests
- Anticipate potential problems
- Build and maintain relationships of trust
- Satisfy customers by respecting quality requirements and deadlines
- Adhere to high customer service standards
- Provide feedback to customers
- Display a positive attitude when dealing with problems
- Ensure cooperation and relations with the various departments and providers when required
- Quality Control_
The purpose of the quality control services provided by the System Administrator is to ensure trouble-free services are available at all times.
- Ensure a final verification of the requested installations and all the deployed systems
- Ensure the proposed solution is compatible with the various systems and other departments
- Suggest modifications/corrections when necessary
- Equipment Ma
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