Manager, Service Delivery

7 months ago

Sherbrooke, Canada SherWeb Full time

**Here's what we do and why we do it.**

Simply put, we will work together to simplify businesses' IT with cloud technology so they can focus on what really matters, making people’s lives better. Discover how we do that

**Here's how you will contribute to the success of the company.**

**Here's what your day-to-day will look like in this role.**
- Coordinate the Cloud and Infra team within the Technologies division.
- Coordinate the DevOps and Automation team within the Technologies division.
- Coordinate introduction of new technologies with operational teams.
- Track project progression and provide report.
- Manage resource capacity.
- Act as escalation point when there are issues, document and handle the situation with architects and director of technologies.
- Ensure proper time tracking, capacity management and planning.
- Participate in new service implementations.
- Identify inefficiencies and document feature requests to automate standard operations procedures.
- Provide feedback on product feature requests to the product team and work with them on backlog grooming.
- Work with the development, operations, and product team to ensure successful releases and continuity of solutions.

**Here's what you need to have and master to get the job. **If you have at least half, you have a great chance to receive a call from us.**
- 2 years of experience in IT projects implementation and delivery.
- Experience in managing development and/or operational teams is an asset.
- Experience and knowledge of VMware, Azure and/or AWS is an asset.
- Agile-related knowledge and certifications is an asset.
- Knowledge of tools like Monday, Jira, Asana, ClickUp is an asset.
- Strong documentation skills and analytic thinking are essentials.
- You have a thirst for learning and a definite interest in the field of technology.
- You value teamwork, you demonstrate leadership and exercise a positive influence on the work teams with which you collaborate.
- You are competitive, results-oriented and capable of proposing realistic but ambitious business strategies.

**Benefits of working at Sherweb**

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.

**A fast-paced work environment that adapts to you**
- A friendly and diverse work culture with inclusion and equality at heart of our actions
- Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montréal)
- State-of-the art technology and tools
- A results-oriented culture where talent, action, and thinking outside the box are given due recognition
- Annual salary review based on performance
- Generous and caring colleagues of various professional and cultural backgrounds

**A flexible total compensation offer**
- Vacation time that considers your previous experience
- Advanced paid hours to recharge your batteries (holidays and mobile days)
- Flexible benefits plan that adapts to your needs
- Flexible savings fund options
- A monthly home internet allowance
- Flexible schedule (35 to 40 hours per week)
- Paid on-call hours
- Paid training hours

**Considerable growth opportunities**
- A career path with opportunities to learn and grow
- Proximity to your direct manager and open, honest communication to support your development
- Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
- Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year_

Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.

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