Director, Operational Effectiveness
3 weeks ago
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
What you’ll be doing
Reporting to the Sr. Director, Control Optimization, Analytics and Insights, the position will be responsible for leading a centralized team with a mandate to provide regulatory and operational support to all of Business Controls. To direct, allocate resources and have overall responsibility and accountability for the execution and delivery of medium to large/complex business/technology changes for processes, projects or programs that impact multiple operational groups (e.g. Risk Insights & Monitoring, Regulatory Risk Services) within Business Controls.
- At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._
How you’ll succeed
- Relationship Management - Lead and direct the execution of projects and programs to drive operational excellence, to support the delivery of RD testing programs and process solutions aligned to Business Control’s strategic business objectives. Lead the development of options and proposals for projects/process solutions related to operational improvements, customer satisfaction improvements and shareholder value improvements; make recommendations regarding impact, effectiveness and feasibility
- Business Effectiveness - Establish and maintain strong and effective relationships across multiple stakeholder groups and business partners to achieve alignment sufficient to effectively deliver and execute on key strategic programs/initiatives. Frequent interaction and partnering with Governance & Controls team within Business Controls, various Compliance groups (CIBC Wealth Management Compliance, CIBC Enterprise-Wide Compliance, CIBC Retail Compliance) and Technology to understand regulatory and operational requirements and ensure programs/ initiatives are aligned with business objectives
- People Management - Recruit, attract and retain high performing, high potential transformational resources. Identify rising leaders and implement development strategies to broker experiences and champion careers to capitalize on employees’ opportunities for progression. Employ workforce management processes to identify resource capacity across skills and capabilities, forecasting resource availability and shortage against demand, with corrective resource alignment to ensure projects are appropriately staffed to achieve business partner objectives
- Communication - Excellent verbal and writing skills to effectively articulate ideas and opinions that involve analysis, processes, and technology solutions to others with different disciplinary backgrounds. Ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation.
Who you are
- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. Ability to effectively manage multiple activities of varying complexity in a sophisticated matrix management organization while under time constraints
- You can demonstrate a minimum of 7 - 10 years of experience at the Business Specialist, Project Management, Business Management level or Consulting. PMP designation is an asset
- You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- You are a bold and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing
-
NA-Managing Director
2 weeks ago
Toronto, Canada LEON CYCLEManaging Director Full timePosition Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...
-
NA-Managing Director
2 weeks ago
Toronto, Canada LEON CYCLEManaging Director Full timePosition Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...
-
NA-Managing Director
2 weeks ago
Toronto, Canada LEON CYCLEManaging Director Full timePosition Title: Managing Director Reports to: CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our...
-
NA-Managing Director
2 weeks ago
toronto, Canada LEON CYCLEManaging Director Full timePosition Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...
-
NA-Managing Director
2 weeks ago
Toronto, Canada LEON CYCLEManaging Director Full timePosition Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...
-
NA-Managing Director
2 weeks ago
Toronto, Canada LEON CYCLEManaging Director Full timePosition Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...
-
NA-Managing Director
1 week ago
Toronto, ON, Canada LEON CYCLEManaging Director Full timePosition Title: Managing Director Reports to: CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers)....
-
NA-Managing Director
2 weeks ago
Toronto, Ontario, Ontario, Canada LEON CYCLEManaging Director Full timePosition Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...
-
Director, Business Effectiveness
5 days ago
Old Toronto, Ontario, Canada Canadian Imperial Bank of Commerce Full timeDirector, Business Effectiveness page is loaded Director, Business Effectiveness Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we...
-
Director, Business Effectiveness
6 days ago
Old Toronto, Canada Canadian Imperial Bank of Commerce Full timeDirector, Business Effectiveness page is loaded Director, Business Effectiveness Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id 2409595 We’re building a relationship-oriented bank for the modern world. We need talented, passionate...
-
Director, Business Effectiveness
7 days ago
Old Toronto, Canada Canadian Imperial Bank of Commerce Full timeDirector, Business Effectiveness page is loaded Director, Business Effectiveness Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id 2409595 We’re building a relationship-oriented bank for the modern world. We need talented, passionate...
-
NA-Managing Director
2 weeks ago
Toronto, ON, Canada LEON CYCLEManaging Director Full timePosition Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...
-
NA-Managing Director
2 weeks ago
Toronto, ON, Canada LEON CYCLEManaging Director Full timePosition Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...
-
Director, Business Effectiveness
3 weeks ago
Toronto, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Director, Business Effectiveness
5 days ago
Toronto, Ontario, Canada CIBC Full timeWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...
-
Manager, Fraud Operations Effectiveness
3 weeks ago
Toronto, Canada Flexiti Financial Full time**About Us** Flexiti is one of Canada’s fastest growing fintech lenders. We aim to make our customers’ lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use online...
-
Manager, Fraud Operations Effectiveness
2 weeks ago
Toronto, Canada Flexiti Financial Full time**About Us** Flexiti is one of Canada’s fastest growing fintech lenders. We aim to make our customers’ lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use online...
-
Operational Effectiveness Analyst, Private
6 days ago
Toronto, Canada Scotiabank Full timeRequisition ID: 181573 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose of Job**: The Operational Effectiveness Analyst is responsible for the ongoing development of PIC’s policy and procedures as it relates to the operation of client accounts to ensure efficient risk management practices...
-
Director, Channel Effectiveness
2 weeks ago
Toronto, Canada Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
-
Operational Effectiveness Analyst, Private
5 days ago
Toronto, Ontario, Canada Scotiabank Full timeRequisition ID: 181573Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Purpose of Job:The Operational Effectiveness Analyst is responsible for the ongoing development of PIC's policy and procedures as it relates to the operation of client accounts to ensure efficient risk management practices and for...
