Assistant Manager, Central Operations

7 months ago

Nanaimo, Canada Coastal Community Credit Union Full time

**Position Type**: Permanent

**Together, Let’s Do Great Things**

We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are seeking and Assistant Manager, Central Operations, so if you’re passionate about improving people’s financial health and have experience with anti-money laundering and fraud mitigation we’d like to hear from you.

**What’s the role?**

Your duties will include:

- Ensure that the anti-money laundering and anti-fraud/fraud mitigation functions are reviewed on a regular basis and approved changes are implemented accordingly.
- Provides input to the Manager, Central Operations and/or Senior Manager, Operations, Compliance & Fraud to ensure that an annual plan, budget and business volume targets are established for Central Operations.
- Design continuous improvement processes and conducts regular evaluations and follow-up with Central Operations and branch staff to determine the effectiveness of services programs delivered.
- Monitor activities to promote efficient servicing of branch and operational requirements.
- Monitor the completion of processing, reconciling and settlement functions as related to operations.
- Ensure that information is accurately reported to FINTRAC in regards to Large Cash Transaction and Electronic Funds Transfers.
- Accountable for the overall findings and escalation resulting from Suspicious Transaction Reports, Politically Exposed Foreign Person processes, Fraud Incident reports, AML processes relating to CCFMI, and memberships with CRA or RCMP Production Orders and reclassification.
- Provide guidance to the branches and departments with operational procedures to meet regulatory requirements and reduce losses.
- Provide guidance to the branches and departments with operational procedures to increase efficiencies.
- Review applicable processes and policies on an ongoing basis to determine efficiencies and bring forward recommendations
- Provides effective leadership by creating a trusted environment that fosters collaboration and innovation, ensures a respectful, engaging and productive work environment and positive culture.
- Accountable for the overall leadership, supervision, coaching, and development of the area employees.
- Assists with the development and engagement of an employee culture that inspires innovation, creativity, collaboration, diversity and supports achievement of the business goals and increased employee productivity.

**What are we looking for?**
- Bachelor’s Degree or Diploma requiring 3-4 years of full-time study or have an equivalent combination of education and experience.
- A minimum of six (6) years progressive financial experience or an equivalent combination of education and experience.
- AML Designation/Certification from The Canadian Anti-Money Laundering Institute (CAMLI) or equivalent AML institute.
- Educational/work experience background in risk management, fraud investigation and anti-money laundering.
- Solid understanding of service levels, branch operations, products and services.

Ideally, you are a flexible, collaborative team player with:

- Extensive experience in FINTRAC Reporting requirements.
- Proven experience in providing detailed and accurate information to third parties.
- Extensive experience in risk management, fraud investigation and anti-money laundering.
- Advanced research skills and advanced strategic and creative thinking skills.
- Advanced proficiency with Microsoft Office products, including Word and Excel.
- Advanced understanding of audit procedures.
- Solid knowledge and experience of fraud activities and loss prevention.
- Have a demonstrated ability to coach and motivate a team of representatives.

**Who are we?**

Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:

- We’re 100% member-owned, with all decisions made locally—right here on Vancouver Island.
- We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centres, plus our wide range of online and digital services.
- We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.

If you join us you’ll work hard, but have a lot of fun along the way. We offer a generous compensation package and a great work/life balance because we want you to spend your career here. Many people do

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